Sunil Wankhede

Updates for the tickets, which are already created. 

We like to have functionality, where help center tickets can get updated not only with comments but also with ticket fields from their request page or from somewhere else.

I found one article where it was asked for the same thing but didn't see any solution: https://support.zendesk.com/hc/en-us/community/posts/4409222755866-Allow-end-users-to-update-fields-after-ticket-is-created

Will you please help me with how I can do this?

Hi Irfa,

I tried adding CDN of JQuery to document_head.hbs. but it still fails, will you please check and help.

Hi Ifra,

Thank you very much.

The first and third solutions work.

One question for the third, can we make this logo appear a little bit up, I see a lot of open space on the upper side of it.


Also, the second solution doesn't work, I followed the same steps.



It is still showing all the options:

Hi Team,

I would like to remove the activities from my webform, including the mobile version. Please tell me how I can do that.

Also, when I open all requests, it shows a drop-down option called "Status,"  which I liked to shows only one option, which is "Any", including the mobile version, instead of all other drop down options. Or we can try to remove it completly as well, if possible.


When we open any request to submit, I like to update the header, "Submit an Experince", with one image I have. 


I like to use this image instead of "Submit an Experience" or maybe we can utilise this format for the text.
Regards,

Sunil W

Hi Team,

We would like to make the below changes on the Zendesk Help page: https://wtatennistournamentexperience.zendesk.com/hc/en-us/requests/new 

• How to obtain the location of the requester and update it in the ticket field of the web form rather than asking the requester to do so, like in shared screenshot, I like to update the first field "Tournament City"
• Add the option of taking pictures on the front page of the web form instead of keeping it hidden. (FYI, we do not want to use the attachment option to enable it.)

• Also, we'd want to have a field that increments by number on each request, as these are considered incidents; thus, there should be a field that specifies an incident number that starts with 0001 and goes on for this specific team. Can we do this?
•  

Regards,

Sunil W

It looks like I am able to solve issue #2 using https://support.zendesk.com/hc/en-us/community/posts/4409222615706-Tip-How-to-hide-blank-ticket-fields-on-customer-side 

Hi Ifra,

Thank you very much for quickly and expertly resolving my problem; you are truly amazing.

I have a few more questions; if you can help me with guidance, that would be very helpful.

#1 After submitting the request, a small pop-up window says request submitted. Will that be editable, and can we add the ticket ID to the same as well?

#2 It does have an option to see ticket details, but when I open it, it shows a lot of detail and fields not appropriate for requests. Can we hide them?

Hi Ifra,

Thank you very much for quickly and expertly resolving my problem; you are truly amazing.

I have a few more questions, if you help me with guidance would be very helpful.

#1 After submitting the request, a small pop-up window says request submitted, will that be editable and can we add the ticket ID in the same as well?

#2 It does have an option to see ticket details but when I open it, it shows a lot of detail and fields not appropriate for requests. Can we hide them?

Hi Team,

I am able to update the "Submit the request", text with new one, using below code.

 // translate 'submit a request' to 'Submit a Survey'
  Array.prototype.forEach.call(document.querySelectorAll('a,h1,li'), function(a) {
        if (a.textContent.includes("Submit a request")) {
            a.textContent = 'Submit a Survey';
      }
  });
  

I am also able to update hyperlinks at the top. By adding the below in the header.hbs

  {{#link 'new_request' class='submit-a-request'}}Submit the Survey{{/link}}


But when I check for the mobile version, I see an issue with clicking on the Submit the Survey option, or, we can say, I am even not able to click on it.



Kindly help on priority.