Louise B.

A full integration of Facebook as well as Instagram (with all types of comments on all posts and ads) are needed for any integration to make sense, at least in our company. Our goal is to gather all customer contact in one platform: Zendesk. This is important for our productivity, as well as compliant handeling of data and logins for our agents.
But unfortunately there are way too many limitations for a full integration to make sense at this moment, and we still have to handle the majority of the customer contact on theese platforms in Meta Business Suite. 

Current limitations are..
On FB:

Comments on regular FB wall-posts after 7 days is not supported

Ads created via dynamic ads is not supported 

On Instagram

Instagram stories and comments on theese can’t be integrated
Instagram-posts and comments on theese not supported
Instagram ads, and comments on theese not supported.

I really hope these issues will be addressed as soon as possible.
Can you give any indication on how theese issues are placed on your roadmap?

Still an issue.. We need ALL comments to come through.