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Scott Smith

Beigetreten 25. Jan. 2024

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Letzte Aktivität 25. Jan. 2024

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Scott Smith hat einen Kommentar hinterlassen

KommentarReporting and analytics admin questions

I agree that this would be a very helpful feature.  I want to report on how many tickets are resolved by sending an attachment to the requestor (one of customer support documents) and also WHICH particular documents are sent; ie, what are the most commonly requested documents, etc.

Kommentar anzeigen · Gepostet 25. Jan. 2024 · Scott Smith

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Community-Kommentar Feedback - Reporting and analytics (Explore)

Yes!  I have this question, too!

Our support staff often sends customer support documentation as a resolution to a ticket, but I want to be able to see how many tickets have this, and also which particular documents are being sent.  Knowing this will help guide our plans to make these documents directly available to our customers when they login to our Zen Desk portal.

Kommentar anzeigen · Gepostet 25. Jan. 2024 · Scott Smith

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