Andrew Dun
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Andrew Dun hat einen Kommentar hinterlassen
We have also had staff ask for the newest email to be at the top, rather than the bottom. We do not handle chat, only email.
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Andrew Dun hat einen Kommentar hinterlassen
We would also like to be able to print side conversations when printing tickets.
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Andrew Dun hat einen Post erstellt
Attach Files From Ticket To New Public Reply
When sending a Side Conversation email, it is possible to attached files from the ticket. Attachments can be taken from the main ticket and attached to the Side Conversation email. However, when se...
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Andrew Dun hat einen Kommentar hinterlassen
The ability to unmerge tickets would save a lot of time and manual effort.
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Andrew Dun hat einen Kommentar hinterlassen
We would very much like out-of-office replies to show against Zendesk Support tickets. Currently, we don't receive them in Zendesk at all, not even in Suspended tickets. As per the Why are out-of-o...
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Andrew Dun hat einen Kommentar hinterlassen
We would like out-of-office replies to show in Zendesk incidents. They are worthwhile for agents to be aware of. We have had a customer who was unhappy about a follow up email, as they had an out-o...