Mathieu Lepoutre

1. Community
2. Feedback - Ticketing System (Support)
3. Salesforce Integration Filters

Hi  Please have a look at Exalate, a decentralized integration solution that will help you with this. You can granuarly decide which data you are sending from Zendesk out, and 1 of the issue tracke...

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• Mathieu Lepoutre
• Erstellt 17. November 2023 12:26
• 1 Stimme

1. Community
2. Feedback - Platform: Apps & Integrations
3. JIRA Integration - Functionality Issue

Hi Lisa   This is probably a presentation bug.  You can always have a look at Exalate, a decentralized integration solution that will give you full control over what gets sent.  The nice things is ...

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• Mathieu Lepoutre
• Erstellt 30. Oktober 2023 08:31
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1. Community
2. Zendesk Suite Q&A
3. Add most recent comment to Ticket Object

Hi Stephen   This is possible, yes. Take a look at Exalate, it would be perfect for a use-case like this. It is an integration solution wich a robust user interface where you can have scripting cap...

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• Mathieu Lepoutre
• Erstellt 24. August 2023 10:10
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1. Community
2. Zendesk Suite Q&A
3. Fire two separate triggers from an update on a single ticket?

Hi Nicholas For tickets created via the custom bot, the first trigger fires, and for tickets created via email, the second trigger activates. This limitation might be due to your current setup. Its...

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• Mathieu Lepoutre
• Erstellt 16. August 2023 08:15
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1. Community
2. Zendesk Suite Q&A
3. Migrating from JIRA Cloud to server, how will Zendesk data migrated?

Hi Swati   When migrating from JC to JS, the process of migrating Zendesk data would require a separate approach, as Zendesk and JIRA are two different systems. Zendesk data migration typically inv...

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• Mathieu Lepoutre
• Erstellt 7. August 2023 13:51
• 0 Stimmen

1. Community
2. Feedback - Admin Center
3. Salesforce Bidirectional Contact Sync... EVER OR NEVER?

Hello It's my understanding this is on Zendesk's roadmap and development plans. In the meantime, if you require a solution for bi-directional sync between Zendesk and Salesforce and want more flexi...

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• Mathieu Lepoutre
• Erstellt 1. August 2023 19:32
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1. Community
2. Zendesk Suite Q&A
3. It is possible to create a ticket whenever picklist field value on Organization changes.

Hi   You can explore using workflow rules or automation features provided by zendesk. These rules can evaluate the change in the picklist field value and trigger an action, such as creating a new t...

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• Mathieu Lepoutre
• Erstellt 26. Juli 2023 08:47
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1. Community
2. Zendesk Suite Q&A
3. Is there a way to Automatically Redact Attachments (Spam Tickets)

Hi Nora   Are these tickets coming from a different instance? There is an integration solution called Exalate that is fully decentralized where it is possible to selectively limit Attachments. 

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• Mathieu Lepoutre
• Erstellt 25. Juli 2023 15:52
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1. Community
2. Zendesk Suite Q&A
3. Restoring SLA to tickets upon Jira update

Hi Regarding restoring the SLA to a ticket without a comment from the requester, it is typically not possible in Zendesk's native functionality. In Zendesk, SLAs are closely tied to ticket events, ...

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• Mathieu Lepoutre
• Erstellt 25. Juli 2023 14:52
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1. Community
2. Zendesk Suite Q&A
3. Allow Zendesk Views to pick 'JIRA Linked Issue Number' as a column.

Hi kanyewest I understand your request for Zendesk Views to include the 'JIRA Linked Issue Number' as a column, which would facilitate cross-referencing and searching within the system. To address ...

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• Mathieu Lepoutre
• Erstellt 23. Juni 2023 10:54
• 0 Stimmen