Kristof Van Kriekingen

1. Community
2. Feedback on Support
3. Stopping the reopening tickets by a ' Thank you ' response.

Issue statusses are needed to be changed by email, for example if a ticket had the status ' pending ' it needs to be changed to ' open ' later o if the requester game more feedback to the agent. T...

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• Kristof Van Kriekingen
• Erstellt 9. Juni 2015 06:07
• 0 Stimmen

1. Community
2. Feedback on Support
3. Stopping the reopening tickets by a ' Thank you ' response.

Hey Michael, If it only were so easy :-) but that won't work :P  We've thought of that aswell but customers tend to ask multiple questions in a ticket stating or replying with: Thank you BUT ....

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• Kristof Van Kriekingen
• Bearbeitet 18. Mai 2015 13:26
• 0 Stimmen

1. Community
2. Feedback on Gather
3. Converting community posts into tickets

I can see what you are trying to create, I support this issue aswell but: What if a user creates a ticket on your helpdesk and he doesn't get an answer within 3-4 hours. So they move on to your ...

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• Kristof Van Kriekingen
• Erstellt 3. Februar 2015 11:59
• 2 Stimmen

1. Community
2. User Tips & Tricks
3. Help Center Custom Theme #3 (PreLaunch Theme)

I love the countdown, it looks really good when you go to your zendesk.

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• Kristof Van Kriekingen
• Erstellt 27. November 2014 14:36
• 1 Stimme

1. Community
2. User Tips & Tricks
3. How to email ticket info automatically to Non-Agents

Hmm I think I see what you mean, I'm going to try and play around a bit with it :) Thanks for the feedback Kind regards Kristof

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• Kristof Van Kriekingen
• Erstellt 26. August 2014 06:37
• 0 Stimmen

1. Community
2. User Tips & Tricks
3. How to email ticket info automatically to Non-Agents

Thanks for sharing, I wonder how I could not have seen this post yet! To bad it only works for an update but I will look into it a bit myself now xD Question though about: Ticket: Is…         ...

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• Kristof Van Kriekingen
• Erstellt 25. August 2014 09:49
• 0 Stimmen

1. Community
2. User Tips & Tricks
3. Help Center Custom Theme #2

Damn nice as always ;P The other pages are a bit dark ' in my opinion ' then again it's Midnight theme! I specially love the moon icon next to the title. You should add, under Plan types, a ' Ti...

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• Kristof Van Kriekingen
• Erstellt 25. Juni 2014 12:55
• 0 Stimmen

1. Community
2. Feedback on Support
3. Stopping the reopening tickets by a ' Thank you ' response.

@Colin, true indeed. I believe there is no solution to this at all or ever possible. Since here and there will always be a leak.  The text won't matter to us, they would still reply. We even go ...

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• Kristof Van Kriekingen
• Erstellt 24. Juni 2014 07:47
• -1 Stimmen

1. Community
2. User Tips & Tricks
3. Why having the correct ticket form is important

True but making them mandatory isn't really an option for us. For example: from experience from out software, we for example ask Browser: ? Our customers don't know what a browser is. 80%+ mostly u...

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• Kristof Van Kriekingen
• Erstellt 17. April 2014 13:57
• 0 Stimmen

1. Community
2. User Tips & Tricks
3. Why having the correct ticket form is important

A thing to add maybe, but that might possible for some businesses only. Is to link or provide maybe a tutorial about how to create a ticket. We always have direct contact with our customers, we ...

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• Kristof Van Kriekingen
• Erstellt 16. April 2014 13:26
• 0 Stimmen