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Jéssica G. Bigon

Beigetreten 26. Okt. 2023

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Letzte Aktivität 30. Okt. 2024

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Jéssica G. Bigon hat einen Kommentar hinterlassen

KommentarTicket basics

Isn't it possible to use this for automation?

Kommentar anzeigen · Gepostet 30. Okt. 2024 · Jéssica G. Bigon

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Community-Kommentar Feedback - Admin Center

I'd like to add my vote to this topic!

Kommentar anzeigen · Gepostet 23. Okt. 2024 · Jéssica G. Bigon

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KommentarGuia do agente

Essas configurações são limitadas a um tipo específico de plano? Não as encontro.

Kommentar anzeigen · Gepostet 03. Okt. 2024 · Jéssica G. Bigon

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Post Q&A - Chat, messaging, and widgets

I am going through the following situation: End user via WhatsApp ignores the chatbot's questions and sends messages different from the options given.
With this, the ticket is created and assigned to a random group.
How do I ensure that an end user's ticket that doesn't respond to the chatbot is assigned to a specific agent?

Gepostet 17. Juli 2024 · Jéssica G. Bigon

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Community-Kommentar Português do Brasil Comunidade

João Figueiredo  não é algo que os clientes sempre respondem, mas uma opção é na mensagem de transferência para agente, você deixar as perguntas que gostaria que ele respondessem, do tipo “Um agente já vai te atender, mas enquanto isso me informe XXXX…”

Kommentar anzeigen · Gepostet 17. Juli 2024 · Jéssica G. Bigon

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Community-Kommentar Q&A - Chat, messaging, and widgets

Tim Barrett  could you tell me more about your API, please?
If I understand correctly, the primary ticket is “cloned”, so the end customer can start the chatbot flow again.  But if so, can the primary ticket be serviced by the agent?
Thank you

Kommentar anzeigen · Gepostet 16. Juli 2024 · Jéssica G. Bigon

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KommentarMeasuring success

Hi 

I would like to know how to use the funnel to show the percentage of surveys offered x surveys answered without using the total number of tickets.
When I try to delete this attribute, it does not allow me to calculate the percentage.

Currently, the funnel model calculates the percentage of respondents based on the total sample of tickets, which is not a correct visibility of the return rate, the ideal would be to calculate it based on the total offered.

Kommentar anzeigen · Gepostet 03. Juli 2024 · Jéssica G. Bigon

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KommentarUsing Built by Zendesk apps

Hello Athos Alves De Souza  thank you so much for the answer.
I verified that it is already active and, in fact, an object called Zendesk Labs Notification Template was (automatically) created the day I installed the app.
When viewing the records of this object, it shows a template that I had used in Meta templates previously.
Do you know what it could be?
The issue of synchronizing the app in the instance has not changed yet.
 

Kommentar anzeigen · Gepostet 19. Juni 2024 · Jéssica G. Bigon

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KommentarUsing Built by Zendesk apps

I did the configuration yesterday, but so far it remains as "in sync". Has anyone gone through this? Should I do something different?

Kommentar anzeigen · Gepostet 18. Juni 2024 · Jéssica G. Bigon

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Community-Kommentar Feedback - Ticketing system (Support)

Hello James

Thank you for the comment, but it's not working.

The system limit only input a new phone number without area code, but there's no no impediment to placing it without +country code.

Furthermore, the problem was identified the first time when completely adding the phone number. The duplication was generated with the same phone number and format.

Kommentar anzeigen · Gepostet 22. Jan. 2024 · Jéssica G. Bigon

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