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Emanuel Cohen

Beigetreten 10. Aug. 2023

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Letzte Aktivität 08. Nov. 2023

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Community-Kommentar Feedback - Ticketing system (Support)

This is a must have feature to sort custom statuses.  Hopefully will be implemented in future software updates.

Kommentar anzeigen · Gepostet 08. Nov. 2023 · Emanuel Cohen

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Community-Kommentar Feedback - Ticketing system (Support)

We have gotten several requests for this feature. Our previous ticketing system allowed customers to export a list of their tickets so they can do their own reporting and send to other individuals to review, respond and followup. Must have feature.

Kommentar anzeigen · Bearbeitet 26. Sept. 2023 · Emanuel Cohen

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Community-Kommentar Q&A - Tickets and email

This is a must-have feature for most of our customers and needs to have flexibility same way as emails to CCs and Followers.

Kommentar anzeigen · Gepostet 10. Aug. 2023 · Emanuel Cohen

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Community-Kommentar Feedback - Help Center (Guide)

When end-user follows all tickets of his organization the subject of the emails he gets on ticket update must be customizable to meet our standard. For example having a ticket id in subject is very helpful addition for end user.

Kommentar anzeigen · Gepostet 10. Aug. 2023 · Emanuel Cohen

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