Vor Kurzem aufgerufene Suchen


Keine vor kurzem aufgerufene Suchen

Cameron Eng's Avatar

Cameron Eng

Beigetreten 17. Okt. 2023

·

Letzte Aktivität 11. Dez. 2024

Folge ich

0

Follower

0

Gesamtaktivitäten

35

Stimmen

23

Abonnements

7

AKTIVITÄTSÜBERSICHT

Neueste Aktivität von Cameron Eng

Cameron Eng hat einen Kommentar hinterlassen

KommentarMeasuring success

Hello! We have the next reply time start setting, "When any end user replies to a ticket and that reply is added as an internal note", enabled. 

However, we have noticed that third-party internal note responses where the response is flagged because the end-user was not “part of this conversation” are not setting a next reply time. 

Is this an expected behavior? Is there anything we can do to change this?- We want all external end-user internal notes to set a target regardless of whether they were originally part of the conversation

 

Kommentar anzeigen · Gepostet 04. Sept. 2024 · Cameron Eng

0

Follower

1

Stimme

0

Kommentare


Cameron Eng hat einen Kommentar hinterlassen

Community-Kommentar Feedback - Ticketing system (Support)

Our team is in need of a feature like this. We have separate groups that use zendesk in different ways and need custom statuses for each 

Kommentar anzeigen · Gepostet 01. Aug. 2024 · Cameron Eng

0

Follower

0

Stimmen

0

Kommentare


Cameron Eng hat einen Kommentar hinterlassen

KommentarBusiness rules

Has anyone been able to reference custom user dropdown fields with liquid markup? I'm trying the syntax “{% case ticket.requester_field_option_title_FIELDID %}” but no luck so far 


 

Kommentar anzeigen · Gepostet 28. Juni 2024 · Cameron Eng

0

Follower

0

Stimmen

0

Kommentare


Cameron Eng hat einen Kommentar hinterlassen

Community-Kommentar Feedback - Ticketing system (Support)

Thank you Michael! We also have a use case for this. Our team uses internal notes for drafts that need review and feedback from team members. When customers ask to review communications with a specific requestor, we need a way to download all the tickets' public comments. Because of the nature of our business, there can be many public and private comments before a ticket is solved.

Kommentar anzeigen · Gepostet 18. Dez. 2023 · Cameron Eng

0

Follower

0

Stimmen

0

Kommentare


Cameron Eng hat einen Kommentar hinterlassen

KommentarGeneral questions about email and email template

+1

Kommentar anzeigen · Gepostet 02. Nov. 2023 · Cameron Eng

0

Follower

0

Stimmen

0

Kommentare