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Mary Ann Sin
Beigetreten 19. Okt. 2023
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Letzte Aktivität 10. Apr. 2024
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Is it possible to have a trigger or some type of tagging added once the transcript is available to capture and report keywords?
Kommentar anzeigen · Gepostet 01. März 2024 · Mary Ann Sin
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If I select No to answer 'was this helpful' the below prompt appears. Where can I edit this since there is nothing to choose from currently?
I'm sorry, I didn't quite catch that. Could you please rephrase your question or select one of these options?
Kommentar anzeigen · Gepostet 18. Jan. 2024 · Mary Ann Sin
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I came here to ask the same question as Michael Yuen. This will help, especially when our leads are reviewing the interaction for quality assurance, to know if it was the tool or if the agent wrote the communication.
Kommentar anzeigen · Gepostet 18. Jan. 2024 · Mary Ann Sin
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What is a good way to measure how well this feature is performing? We are seeing a bit of drop off in chat tickets, but hesitant to consider this a win due to deflection. Any suggestion from the community would be fabulous. TIA!
Kommentar anzeigen · Gepostet 17. Jan. 2024 · Mary Ann Sin
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We've signed up for Gen AI for talk, which summarizes calls. Less than a week in, however, I did see a summary that provided the below image. This could potentially help.
Kommentar anzeigen · Gepostet 16. Jan. 2024 · Mary Ann Sin
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Q1 2024 is here and looking forward to focus mode for omni! Would appreciate being part of any beta testing, if it's available.
Kommentar anzeigen · Gepostet 12. Jan. 2024 · Mary Ann Sin
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This was a very useful feature Five9 had. Would encourage the team to get this basic functionality on the roadmap.
Kommentar anzeigen · Gepostet 30. Okt. 2023 · Mary Ann Sin
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