Vor Kurzem aufgerufene Suchen


Keine vor kurzem aufgerufene Suchen

Mary Ann Sin's Avatar

Mary Ann Sin

Beigetreten 19. Okt. 2023

·

Letzte Aktivität 10. Apr. 2024

Folge ich

0

Follower

0

Gesamtaktivitäten

31

Stimmen

12

Abonnements

12

AKTIVITÄTSÜBERSICHT

Neueste Aktivität von Mary Ann Sin

Mary Ann Sin hat einen Kommentar hinterlassen

KommentarManaging Talk

Is it possible to have a trigger or some type of tagging added once the transcript is available to capture and report keywords?

Kommentar anzeigen · Gepostet 01. März 2024 · Mary Ann Sin

0

Follower

1

Stimme

0

Kommentare


Mary Ann Sin hat einen Kommentar hinterlassen

KommentarUsing legacy AI agent functionality

If I select No to answer 'was this helpful' the below prompt appears. Where can I edit this since there is nothing to choose from currently?

I'm sorry, I didn't quite catch that. Could you please rephrase your question or select one of these options?

Kommentar anzeigen · Gepostet 18. Jan. 2024 · Mary Ann Sin

0

Follower

0

Stimmen

0

Kommentare


Mary Ann Sin hat einen Kommentar hinterlassen

Community-KommentarZendesk AI EAP - Generative AI

I came here to ask the same question as Michael Yuen. This will help, especially when our leads are reviewing the interaction for quality assurance, to know if it was the tool or if the agent wrote the communication. 

Kommentar anzeigen · Gepostet 18. Jan. 2024 · Mary Ann Sin

0

Follower

0

Stimmen

0

Kommentare


Mary Ann Sin hat einen Kommentar hinterlassen

KommentarUsing legacy AI agent functionality

What is a good way to measure how well this feature is performing? We are seeing a bit of drop off in chat tickets, but hesitant to consider this a win due to deflection. Any suggestion from the community would be fabulous. TIA!

Kommentar anzeigen · Gepostet 17. Jan. 2024 · Mary Ann Sin

0

Follower

0

Stimmen

0

Kommentare


Mary Ann Sin hat einen Kommentar hinterlassen

Community-Kommentar Feedback - Voice (Talk)

We've signed up for Gen AI for talk, which summarizes calls. Less than a week in, however, I did see a summary that provided the below image. This could potentially help.

Kommentar anzeigen · Gepostet 16. Jan. 2024 · Mary Ann Sin

0

Follower

1

Stimme

0

Kommentare


Mary Ann Sin hat einen Kommentar hinterlassen

Community-Kommentar Feedback - Ticketing system (Support)

Q1 2024 is here and looking forward to focus mode for omni! Would appreciate being part of any beta testing, if it's available. 

Kommentar anzeigen · Gepostet 12. Jan. 2024 · Mary Ann Sin

0

Follower

3

Stimmen

0

Kommentare


Mary Ann Sin hat einen Kommentar hinterlassen

Community-Kommentar Feedback - Voice (Talk)

This was a very useful feature Five9 had. Would encourage the team to get this basic functionality on the roadmap.

Kommentar anzeigen · Gepostet 30. Okt. 2023 · Mary Ann Sin

0

Follower

1

Stimme

0

Kommentare