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Abdelhameed Khaled

Beigetreten 28. Mai 2023

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Letzte Aktivität 26. Dez. 2024

Experience Management

Folge ich

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Abdelhameed Khaled hat einen Kommentar hinterlassen

Community-Kommentar Feedback - Ticketing system (Support)

Samir Shah any expected dates for that ? as it's really basic feature 

and is there any workaround for that at the moment ?

 


 

Kommentar anzeigen · Gepostet 18. Dez. 2024 · Abdelhameed Khaled

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Post Q&A - Reporting and analytics

I am trying to create a Report to be able to detect for how long the customer didn't respond after agent's response for open and pending tickets 

Gepostet 08. Sept. 2024 · Abdelhameed Khaled

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Community-Kommentar Developer - Zendesk SDKs

Thanks Carole Larsen 

Kommentar anzeigen · Gepostet 08. Sept. 2024 · Abdelhameed Khaled

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KommentarChat best practices and recipes

I cannot find these :

Run trigger: When a visitor has loaded the chat widget

   Check conditions: Check all of the following conditions
   Visitor country code | Equals | FR

in messaging triggers ?!

Kommentar anzeigen · Gepostet 07. Aug. 2024 · Abdelhameed Khaled

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Abdelhameed Khaled hat einen Post erstellt

Post Developer - Zendesk SDKs

Is it possible to identify user country location automatically when they interact with web widget or mobile
SDK ?

Another thing how make Web Widget identify the customer if he exists on our system without the need to fill in for example the name and phone number each time so that if he exists he identify the user name location and any other saved data on his profile for example ?

Gepostet 06. Aug. 2024 · Abdelhameed Khaled

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Community-Kommentar Q&A - Tickets and email

Thank you Dainne Kiara Lucena-Laxamana however I need to somehow get the commenter id and comment Id from the comment inside Zendesk is that possible ? and how ?

 

Kommentar anzeigen · Gepostet 04. Aug. 2024 · Abdelhameed Khaled

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Post Q&A - Tickets and email

I want to know how to get the meta data of Facebook comment when it create a ticket 
I want to know the comment ID / comment ID how to get these Info inside Zendesk ?

Gepostet 30. Juli 2024 · Abdelhameed Khaled

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KommentarHow to manage social messaging channels

This is huge limitation

 

Kommentar anzeigen · Gepostet 29. Juli 2024 · Abdelhameed Khaled

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Community-Kommentar Q&A - Chat, messaging, and widgets

Destiny Thank you for your response .
By that I have 2 more questions if you can help me with :

1-How to override this limitations and does SunCO can override it ?
2-I have an idea which is as you said that bot detects browser language so can I send an API request to the browser to change the language meaning by choosing from i.e. 2 languages then if he choosed English I fire a request to change browser language which means chaning bot language . is that applicable ?

Kommentar anzeigen · Gepostet 25. Juni 2024 · Abdelhameed Khaled

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Post Q&A - Reporting and analytics

I want to measure Average handling time for agents . I mean by AHT here the first update agent did after he was assigned the ticket . how can we do that 

I tried to do it by using Latest Function but it sometime count ticket assignment as the first update which is wrong 

Gepostet 25. Juni 2024 · Abdelhameed Khaled

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