Atanas Tomov

Product Feedback: Notification Bell (messaging notifications)

1. Community
2. Feedback - Chat and Messaging (Chat)

Hello Team,  When a messaging conversation is assigned from one agent to another, that agent receives a messaging notification in the top right corner under the bell icon. The feedback provided by ...

• Atanas Tomov
• Erstellt 1. Dezember 2023 15:07
• 1 Follower
• 0 Kommentare
• 0 Stimmen

Product Feedback: Agent wrap-up time

1. Community
2. Feedback - Voice (Talk)

Hello Team, Currently we can set up wrap-up time only on Phone Number basis. For example 1 phone number with 10 min wrap-up and a dedicated team handling it and 2 min wrap-up time for regular phone...

• Atanas Tomov
• Erstellt 1. Dezember 2023 09:42
• 2 Follower
• 1 Kommentar
• 1 Stimme

Product feedback: Zendesk messaging limitation with multibrand use-case

1. Community
2. Feedback - Chat and Messaging (Chat)

Hello Team,  Currently there is a limitation in Zendesk where end-users can have only one external ID in their profile which in our use-case proves to be problematic due to the fact that we are cur...

• Atanas Tomov
• Erstellt 22. November 2023 13:22
• 3 Follower
• 2 Kommentare
• 2 Stimmen

Product Feedback: Messaging transcript

1. Community
2. Feedback - Chat and Messaging (Chat)

Hello Team,  Unfortunately, in messaging there is no option to request a transcript of the conversation on end-user end in web widget.  This was a highly convenient feature in Chat product as it sa...

• Atanas Tomov
• Erstellt 20. November 2023 09:10
• 4 Follower
• 3 Kommentare
• 3 Stimmen

Product Feedback: Personal e-mail addresses on instance level

1. Community
2. Feedback - Ticketing System (Support)

Hello Team,  Our company is currently in need of setting up personal e-mail addresses instead of the usual distribution groups on instance level where tickets will be received. However, the issue w...

• Atanas Tomov
• Erstellt 13. November 2023 11:58
• 2 Follower
• 1 Kommentar
• 0 Stimmen

Product Feedback: Talk Overview reporting

Beantwortet

1. Community
2. Feedback - Voice (Talk)

Hello Team,  We have received feedback from one of our departments wanting to receive a scheduled report of the graph in the Overview section in Talk. They inquired about the possibility to create ...

• Atanas Tomov
• Erstellt 7. November 2023 16:06
• 2 Follower
• 1 Kommentar
• 0 Stimmen