Gowtham

The rating issue was resolved by enabling the CSAT rating in admin panel and i was able to give rating via requester switch, but it would be great if an unverified user can able to give the rating via agent Auth token for integration. 

Hi Christopher,
I can able to create the rating via api's, seems like agent is not allowed to rate the ticket. I tried with agent credentials (earlier) and the ticket should be on solved status. So this might be misunderstanding from my end. I tried after few days by solving a ticket with end-user credentials. it works fine now.

Seems like "end user" Basic authentication is not authenticated to edit or modify the tickets via api. i tired editing the ticket it also returns the same response. Will there be any setting to allow the end user to access the api's via Basic Auth ? If i try editing via agent token it is working fine. 

Yeah its a verified user and i have enabled the CSAT as well in the admin settings. I tried with agent credentials also, but help Center is not activated for End User.

https://.zendesk.com/hc/admin/general_settings

I'm getting exception when creating a Satisfaction rating via API using end-user creadentials.

{"error": "Couldn't authenticate you"}

I have enabled the CSAT (Customer satisfation) in zendesk admin as well. 

curl --location 'https://betterplace1637.zendesk.com/api/v2/tickets/96/satisfaction_rating' \

--header 'Accept: application/json' \

--header 'Content-Type: application/json' \

--header 'Authorization: Basic Z293dGhhbS5zMUBiZXR0ZXJwbGFjZS5jby5pbjpwYXNzd29yZA==' \

--header 'Cookie: __cfruid=cd69c3855a62c000edc6d994b776317944277aa0-1688037699; _zendesk_cookie=BAhJIhl7ImRldmljZV90b2tlbnMiOnt9fQY6BkVU--459ed01949a36415c1716b5711271c3d08918307' \

--data '{"satisfaction_rating": {"score": "good", "comment": "Awesome support."}}'

I have tried the api via postman only and also on curl. will there be any issue with the enduser authentication? do we have any setting to enable for api access for the enduser in admin panel? Let me know if you req. the curl req. that i was trying. will share it via private mail. please feel free to drop a mail to "gowtham.s1@betterplace.co.in"

Thanks

Hi Cory, 
        Enduser is not authenticating to submit the satisfaction rating, I tried like one case were the ticket is assigned to an end user and tried to authenticate the api using basic auth (verified email) of the enduser but it is not working.

Also after reseting the password it is redirected to (https://.zendesk.com/hc) it is showing "This Page doesn't exist".

API is returning:

{
"error": "Couldn't authenticate you"
}

Hi Everyone, 

Is it possible to create the Rating via the api's using the agent's basic authentication for user tickets?

https://developer.zendesk.com/api-reference/ticketing/ticket-management/satisfaction_ratings/#create-a-satisfaction-rating

I'm getting "Forbidden" error when calling the below api

curl --location 'https://.zendesk.com/api/v2/tickets//satisfaction_rating' \

--header 'Accept: application/json' \

--header 'Authorization: Basic ' \

--header 'Content-Type: application/json' \

--header 'Cookie: __cfruid=95f538500cb73c43f29c823bc2842a764b739c8e-1687772542; _zendesk_cookie=BAhJIhl7ImRldmljZV90b2tlbnMiOnt9fQY6BkVU--459ed01949a36415c1716b5711271c3d08918307' \

--data '{"satisfaction_rating": {"score": "good", "comment": "Awesome support."}}'

{
  "error": {
    "title": "Forbidden",
    "message": "You do not have access to this page. Please contact the account owner of this help desk for further help."
  }
}