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Assen Gueorguiev
Beigetreten 28. Juni 2023
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Letzte Aktivität 18. Okt. 2024
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Scott Allison , would you be so kind to provide an update? This continues to be discussed on multiple threads and there have been no real updates since your June 5, 2023 comment indicating that work will start in Q4 of 2023. If you could provide an ETA/ETR, that would be wonderful. Thank you in advance!
Kommentar anzeigen · Gepostet 08. Okt. 2024 · Assen Gueorguiev
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Appreciated Jennifer Rowe. We were able to create a template clone and there simply changed the action item so that new tickets only notify members of the "Support" group.
Thank you for the super quick response and have a wonderful day!
Kommentar anzeigen · Gepostet 12. Okt. 2023 · Assen Gueorguiev
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Greetings!
Would it be possible to add some info to this article on the notifications sent to Admins? Seems like there are some differences (vs. Agents) and there's little info out there. We're specifically struggling with Admins getting notified of all new tickets, even for Groups that the Admins are not members of.
Thank you in advance
Kommentar anzeigen · Gepostet 11. Okt. 2023 · Assen Gueorguiev
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