Carl Bramblett

Thanks Tuomas Savonius! Looks like that is exactly the case. Erica Girges when you mentioned the issue has been resolved would you mind letting us know what we are missing?

I agree, too. The only way I was able to get it to work was to use a regular fetch request that necessitated including API credentials which is far from optimal. I'm considering using secure parameters as is done for third-party  requests, but it would be great to just have support in the ZAF client.

            const currenturl = `https://.zendesk.com/api/v2/uploads.json?filename=${encodeURIComponent(file.name)}`

            let zendeskEmail = 'youruser@email.com';
            let zendeskApiToken = 'yourapitoken';
            let auth = 'Basic ' + btoa(zendeskEmail + '/token:' + zendeskApiToken);

            const request = await fetch(currenturl, {
                method: 'POST',
                headers: {
                    'Content-Type': 'application/binary',
                    'Authorization': auth
                },
                body: file
            });
            const uploadResponse = await request.json();

Hi, I was just wondering if this item was ever addressed? My interest would be in allowing window.print to be able to work within a custom app.

Hi Ivan, I know this is an older post and you've probably already solved it, but just in case it's useful to anyone…I believe JavaScript apps would require OAUTH to be setup to get around CORS restrictions. https://developer.zendesk.com/documentation/ticketing/using-the-zendesk-api/making-cross-origin-browser-side-api-requests/

Hi Marcus, I'm running into the same issue. Did you ever discover what the issue was?

Cheers, Carl

Hi all,

I am working on my company's first Zendesk private app. So far, I'm finding it really powerful with one exception: it seems to not work when I try to use multiple pages. I am using vanilla JS. Is it possible to have more than one file in addition to iframe.html? Thanks in advance for the advice.

Carl

Is there a way to search for an unsuspended ticket? I know /api/v2/ticket_audits lists all kinds of events including the "SuspendedTicketRecovery" type, but it'd be nice to be able to search for just formerly suspended tickets.

Hi Tipene, Zendesk Support ended up pointing out that I had made the simple mistake of missing the protocol (https) in Postman. My bad! The strange part was that neither Postman, nor Zendesk gave me an error to clue me in. Thanks for your reply!