Elizabeth Chong

Hi experts, our manager left the company but the Zendesk that we have was under him as the only account owner. We couldn't reach him and would like to know if it's possible to transfer the ownership to our new manager. Your input was highly appreciated.

Thank you.

Hi David, noted with thanks. 

How was the bad satisfaction and good satisfaction percentage calculated for each ticket?
 

Thank you guys for the information! 

I'm still new to generating the report from Zendesk and our company are only supporting customer through email. May I know if anyone can assist to define the below three column meaning?

Here's the situation, our agent need to respond to the email coming in to Zendesk. I was wondering if we could set like a notification sound for this incoming mail from the customer? 

Is there any feature where we can put notification when there's an incoming email?