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Michi Moskovitz

Beigetreten 31. Dez. 2023

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Letzte Aktivität 23. Mai 2024

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KommentarSlack integration

Hi, 

 

Checking in on the custom form support… this is critical for us, as we don't want jsut the description, but further important fields for us in the support team… 

Any news on that?

Has anyone set up a new custom slack integration and can post a quick tutorial?

 

Kommentar anzeigen · Gepostet 20. Mai 2024 · Michi Moskovitz

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Community-Kommentar Q&A - Help center and community

Is there an option to change the style, look and feel of the new request form?

Kommentar anzeigen · Gepostet 25. März 2024 · Michi Moskovitz

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KommentarTicket management

Hi

re: "Tickets are also flagged if an unknown user, who was not added to the ticket by the requester or an agent as a CC, updates an existing ticket. The unknown user’s comment is flagged and added to the comment stream as a private note"

why would we create a private note? This came from an end user. It's very confusing this way.

Kommentar anzeigen · Gepostet 13. März 2024 · Michi Moskovitz

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KommentarTicket customization

Trying to add a custom drop down field that will be available to customers, and I keep getting "field not added" with no explanation.... how can I fix this?

Kommentar anzeigen · Gepostet 06. Feb. 2024 · Michi Moskovitz

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Community-Kommentar Feedback - Ticketing system (Support)

This is very important for us too - I've been looking at the need for a small group of external users act as submitters for other users' behalf (from other organizations), and CCing sounds like the only option.

That said, unfortunately, the cc is personal and not organizational.

Therefore we need some way for all other super users in the "super" org to be able to see the other users' tickets

Kommentar anzeigen · Gepostet 04. Feb. 2024 · Michi Moskovitz

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KommentarEnd users and organizations

What if I have an external customer, who can submit a ticket on behalf on other requesters. Then, I also want that submitter to view those other tickerts (alongside the requesters). Which role should that submitter be?

Kommentar anzeigen · Gepostet 04. Feb. 2024 · Michi Moskovitz

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KommentarTicket customization

It seems that I can't change a relationship lookup custom field permissions from "Agent can edit" to "Customers can edit" - is that by design or am I doing something wrong? 

Kommentar anzeigen · Gepostet 01. Feb. 2024 · Michi Moskovitz

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KommentarBuilding reports

We have a requirement to send a weekly report to our partners. When will a subscription service be added to the feature?

Thanks! 

Kommentar anzeigen · Gepostet 31. Dez. 2023 · Michi Moskovitz

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