Chris Pols

Hi, I am trying to grant access to my Groups to allow them to move tickets into other groups that they are not a part of, but I cannot find the option.

In my Admin portal, this does not exist:

1. In Admin Center, click  People in the sidebar, then select Team > Roles.
2. On the role for which you want to edit access, click the options icon () and select Edit.
3. Under Tickets they can access, make your changes to the ticket permissions.