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Imola Szabó

Beigetreten 24. Juli 2023

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Letzte Aktivität 25. Sept. 2023

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KommentarTicket management

Hey Community!
I need to set up a new ticket type: "Change". Team members should be able to select ticket type "Change" from the drop-down, on top of the pre-built question, incident, problem and task.
Is it supported/doable somehow or could you suggest me a workaround?
Thanks in advance.

Kommentar anzeigen · Gepostet 25. Sept. 2023 · Imola Szabó

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KommentarSetting up Zendesk Guide

Hello there,

we are setting up our brand new help centers with 2 brands, but only would like to have one of them restricted. So help center1 would be accessible externally, anonymously even. While help center2 would be restricted to signed in users, which we would probably do by SSO. I imagine if we only communicate the restricted help center URL to the relevant users only, this would not be an issue. Could you please point me to the relevant knowledge? What would be the best solution for this case?

Many thanks in advance.

Kommentar anzeigen · Gepostet 13. Sept. 2023 · Imola Szabó

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KommentarSetting up Zendesk Guide

Hey Goated,

I had the same thing, but it's very easy to resolve. Double check the part above:

Setting up a hosted SSL

Kommentar anzeigen · Gepostet 12. Sept. 2023 · Imola Szabó

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KommentarSetting up Zendesk Guide

Hi Community!

Is it supported to host map 2 URLs for a help center?
In our case it would make sense to redirect mycompany.zendesk.com to both:

- support.my-company.com

- support.mycompany.com

I would appreciate any insight.

Thanks!

Kommentar anzeigen · Gepostet 08. Sept. 2023 · Imola Szabó

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