Vor Kurzem aufgerufene Suchen
Keine vor kurzem aufgerufene Suchen

Tracy Scuderi
Beigetreten 24. Jan. 2024
·
Letzte Aktivität 05. Juli 2024
Folge ich
0
Follower
0
Gesamtaktivitäten
9
Stimmen
0
Abonnements
5
AKTIVITÄTSÜBERSICHT
BADGES
BEITRÄGE
POSTS
COMMUNITY-KOMMENTARE
BEITRAGSKOMMENTARE
AKTIVITÄTSÜBERSICHT
Neueste Aktivität von Tracy Scuderi
Tracy Scuderi hat einen Kommentar hinterlassen
+1 on this.
In the meantime Wojciech Smajda , is there any way to pull the requestor entries in the ticket contents into an explore report so that we can export it and manually create a word cloud outside Explore?
Kommentar anzeigen · Gepostet 05. Juli 2024 · Tracy Scuderi
0
Follower
0
Stimmen
0
Kommentare
Tracy Scuderi hat einen Kommentar hinterlassen
@... - Can I confirm that this feature is only available when call recording is enabled?
Kommentar anzeigen · Gepostet 01. März 2024 · Tracy Scuderi
0
Follower
0
Stimmen
0
Kommentare
Tracy Scuderi hat einen Kommentar hinterlassen
Hi Brandon,
It has taken a while, but i have discovered what has occurred and why.
It would appear that when assessing WUT and Talk Time at the Call level, it is a summation of each of those attributes for each leg of the call. Therefore, the calls that display a WUT higher than the max time set for that phone number all have been transferred at least once, and each Leg Wrap-up Time Duration (and Talk Time) is summed up in the Call Wrap-Up Time Duration.
To replicate this, I used the following metrics and attributes:
Metrics
Attributes (Row)
Kommentar anzeigen · Bearbeitet 07. Feb. 2024 · Tracy Scuderi
0
Follower
0
Stimmen
0
Kommentare
Tracy Scuderi hat einen Kommentar hinterlassen
Hi there,
If there is a maximum time limit set on a phone line, is there a way for an agent to extend wrap-up time on calls where the maximum time set is not enough?
In addition, looking Zendesk Explore, I can see that there are instances of wrap-up time longer than the maximum set. How would this have happend?
Kommentar anzeigen · Gepostet 24. Jan. 2024 · Tracy Scuderi
0
Follower
0
Stimmen
0
Kommentare