Jennifer Robichaux
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Jennifer Robichaux hat einen Kommentar hinterlassen
We provide links on our website for our users to create an email or start a chat with our support team. We would like to have the Web Widget launch after clicking one of these links, that are hardc...
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Jennifer Robichaux hat einen Kommentar hinterlassen
While I've got this figured out, is there any way to extend this idea? For instance, I'd love to have variables that I can insert into the article body itself. This would allow us to feature specif...
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Jennifer Robichaux hat einen Kommentar hinterlassen
Thanks for the suggestions Jacob! I couldn't make this work with the "preview" function. However, once I published the changes, I could see it. Seems that the only thing blocking it from working be...
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Jennifer Robichaux hat einen Kommentar hinterlassen
This is fascinating. Does this work, even if English is the only language used for creating the dynamic content? And are there specific pages where this can be inserted into the Guide templates? I'...
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Jennifer Robichaux hat einen Kommentar hinterlassen
We've recently identified nearly 300 Organizations that have Users/Tickets which should be assigned to a different Organization. It's going to take us 5 hours to reassign the Users to the correct O...
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Jennifer Robichaux hat einen Kommentar hinterlassen
We use elev.io to provide customers with easy access to our Help Center, within our own app. We'd use an RSS feed to help our customers more easily access our release notes, which we post as indivi...
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Jennifer Robichaux hat einen Kommentar hinterlassen
After a little more trial and error I determined a way that these can be forwarded to Zendesk, though the process is much more manual. If I completely delete the sender information from the email n...
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Jennifer Robichaux hat einen Kommentar hinterlassen
This is really presenting a pain point with our team. How our team manages comments/posts: We have 7 forum topics and about 200 sections of articles. 2 topics are managed by a team of about a half...
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Jennifer Robichaux hat einen Kommentar hinterlassen
I've been following this for two years. So, I figured I'd leave a comment this time instead of just a vote up! We're a B2B software business. So, we identify our customers as Organizations. Each ac...
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Jennifer Robichaux hat einen Kommentar hinterlassen
Have there been recent changes to the SLA metrics? Our team has been using "Agent work time" to track how soon a ticket gets a call back after being moved into a "Open" status (with other relevant ...