Jennifer Robichaux

1. Support
2. ...
3. Web Widget
4. Can I have more than one Web Widget?

We provide links on our website for our users to create an email or start a chat with our support team. We would like to have the Web Widget launch after clicking one of these links, that are hardc...

• Kommentar anzeigen
• Jennifer Robichaux
• Erstellt 20. November 2019 13:36
• 0 Stimmen

1. Zendesk updates
2. Announcements
3. Action needed: Re-authorize Zendesk Gmail Connector

How can we tell which emails are connected via the Zendesk Gmail Connector and which use email forwarding?

• Kommentar anzeigen
• Jennifer Robichaux
• Erstellt 20. November 2019 12:14
• 4 Stimmen

1. Guide
2. ...
3. Supporting multiple languages in Help Center (Guide Professional and Enterprise)
4. Changing your Help Center design based on your end-user's language (Guide Professional and Enterprise)

While I've got this figured out, is there any way to extend this idea? For instance, I'd love to have variables that I can insert into the article body itself. This would allow us to feature specif...

• Kommentar anzeigen
• Jennifer Robichaux
• Erstellt 15. August 2018 17:01
• 0 Stimmen

1. Guide
2. ...
3. Supporting multiple languages in Help Center (Guide Professional and Enterprise)
4. Changing your Help Center design based on your end-user's language (Guide Professional and Enterprise)

Thanks for the suggestions Jacob! I couldn't make this work with the "preview" function. However, once I published the changes, I could see it. Seems that the only thing blocking it from working be...

• Kommentar anzeigen
• Jennifer Robichaux
• Erstellt 15. August 2018 12:21
• 1 Stimme

1. Guide
2. ...
3. Supporting multiple languages in Help Center (Guide Professional and Enterprise)
4. Changing your Help Center design based on your end-user's language (Guide Professional and Enterprise)

This is fascinating. Does this work, even if English is the only language used for creating the dynamic content? And are there specific pages where this can be inserted into the Guide templates? I'...

• Kommentar anzeigen
• Jennifer Robichaux
• Erstellt 14. August 2018 11:01
• 0 Stimmen

1. Community
2. Support - Product Feedback & Discussion
3. Ability to merge organizations [closed for comments]

We've recently identified nearly 300 Organizations that have Users/Tickets which should be assigned to a different Organization. It's going to take us 5 hours to reassign the Users to the correct O...

• Kommentar anzeigen
• Jennifer Robichaux
• Erstellt 9. Januar 2018 16:15
• 1 Stimme

1. Community
2. Guide - Product Feedback & Discussion
3. Notifications of user comments in help centre

After a little more trial and error I determined a way that these can be forwarded to Zendesk, though the process is much more manual. If I completely delete the sender information from the email n...

• Kommentar anzeigen
• Jennifer Robichaux
• Erstellt 23. Dezember 2016 15:50
• 0 Stimmen

1. Community
2. Guide - Product Feedback & Discussion
3. Notifications of user comments in help centre

This is really presenting a pain point with our team. How our team manages comments/posts: We have 7 forum topics and about 200 sections of articles. 2 topics are managed by a team of about a half...

• Kommentar anzeigen
• Jennifer Robichaux
• Erstellt 23. Dezember 2016 14:11
• 4 Stimmen

1. Community
2. Support - Product Feedback & Discussion
3. Ability to merge organizations [closed for comments]

I've been following this for two years. So, I figured I'd leave a comment this time instead of just a vote up! We're a B2B software business. So, we identify our customers as Organizations. Each ac...

• Kommentar anzeigen
• Jennifer Robichaux
• Erstellt 9. November 2016 13:28
• 2 Stimmen

1. Support
2. ...
3. Reporting
4. Defining and using SLA policies (Professional and Enterprise)

Have there been recent changes to the SLA metrics? Our team has been using "Agent work time" to track how soon a ticket gets a call back after being moved into a "Open" status (with other relevant ...

• Kommentar anzeigen
• Jennifer Robichaux
• Erstellt 19. Oktober 2016 19:27
• 0 Stimmen