Vor Kurzem aufgerufene Suchen


Keine vor kurzem aufgerufene Suchen

Samuel Velho's Avatar

Samuel Velho

Beigetreten 06. Sept. 2023

·

Letzte Aktivität 08. Okt. 2024

Folge ich

0

Follower

0

Gesamtaktivitäten

11

Stimmen

0

Abonnements

5

AKTIVITÄTSÜBERSICHT

Neueste Aktivität von Samuel Velho

Samuel Velho hat einen Kommentar hinterlassen

Community-Kommentar Q&A - Workforce management

Hi Jessica,

Thank you for reaching out regarding the behaviour of the Chrome Extension; we've received your feedback and will soon react to it and provide you with further assistance.

Thank you in advance for your attention on this matter.

Kommentar anzeigen · Gepostet 20. Mai 2024 · Samuel Velho

0

Follower

0

Stimmen

0

Kommentare


Samuel Velho hat einen Kommentar hinterlassen

KommentarSetting up workforce management (WFM add-on)
Hi Minh Le,
 
You can reach out to the Support Team to receive further assistance on the Sandbox setup by following the steps described on this article:
 
Contacting Zendesk Customer Support
 
And we'll be on the lookout for your request :)  

Kommentar anzeigen · Gepostet 05. Apr. 2024 · Samuel Velho

0

Follower

0

Stimmen

0

Kommentare


Samuel Velho hat einen Kommentar hinterlassen

KommentarReporting on workforce performance (WFM add-on)
Hi Steve,
 
The Admin Log tool that you have access to is a Tymeshift Legacy feature, currently deprecated.
 
The Audit Log mentioned on this article belongs to our newly released features (V2), and it's currently in General Access for all V2 accounts; if you are interested in having access to this feature or migrate to a V2 only environment, please reach out to our Advocacy Team and we will assist you accordingly.

Kommentar anzeigen · Gepostet 25. März 2024 · Samuel Velho

0

Follower

0

Stimmen

0

Kommentare


Samuel Velho hat einen Kommentar hinterlassen

KommentarGetting started with Zendesk workforce management
Hi Mohamed,
 
If the user's break ends and there's no ticket to clock into, there are a couple of options that can be considered:
 
. You can set up a General Task that the agent can clock into while waiting on the queue when there are no tickets
 
. You can also set an Automation to trigger after a certain amount of time, so that whenever the defined amount of time for the break is reached, the Automation can place the agent on a different Task (or even Untracked) according to what you've selected.
 
Do note that the Automations are an Early Access feature so they can only be enabled per request for your account; if this option interests you, please reach out to Tymeshift's Advocacy Team directly: Contacting Zendesk Customer Support

Kommentar anzeigen · Gepostet 25. Jan. 2024 · Samuel Velho

0

Follower

0

Stimmen

0

Kommentare


Samuel Velho hat einen Kommentar hinterlassen

KommentarGetting help with Zendesk Workforce management (WFM)

Hi Tatiana,

Thank you for your feedback, I'll make sure to share your input with my team for future improvements.

In the meantime, I would just add here the suggestion of checking out this video: Diving Deep: Real Time & Historical Report where we deep dive into the Agent Activity feature (starting at 12.26 mark)

Do reach out should anything else come up

Kommentar anzeigen · Gepostet 12. Dez. 2023 · Samuel Velho

0

Follower

1

Stimme

0

Kommentare


Samuel Velho hat einen Kommentar hinterlassen

KommentarGetting help with Zendesk Workforce management (WFM)

Hi Tatiana,

Seems like we had a small hiccup with the article publishing; this has now been resolved and the link replaced with the following article: About the Agent Activity page

hope this helps!

Kommentar anzeigen · Gepostet 11. Dez. 2023 · Samuel Velho

0

Follower

0

Stimmen

0

Kommentare