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Vladimir Kochkovski

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    Vladimir Kochkovski hat einen Kommentar hinterlassen

    Hi Óðinn, I haven't used Office 365 with Zendesk myself, but if it the setup is similar to G Suite, you might need to make some adjustments on it. This info might help to set it up:https://docs.mic...

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    Vladimir Kochkovski hat einen Kommentar hinterlassen

    Hi Conza, Thank you for your question! Something seems to be missing. How are the tickets initiated? Usually, a customer first needs to send an email to your address that's connected with Zendesk (...

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    Vladimir Kochkovski hat einen Kommentar hinterlassen

    Hi Fahad, It's been a while since I setup CloudFlare, but do try this: In Name add only "zendesk1._domainkey" without your domain. In Domain add "zendesk1._domainkey.zendesk.com"...

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    Vladimir Kochkovski hat einen Kommentar hinterlassen

    Thank you, Jessie! Glad if I could help

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    Vladimir Kochkovski hat einen Kommentar hinterlassen

    Thank you, Kendall! Glad if it's useful. Did you manage to get everything working good?

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    Vladimir Kochkovski hat einen Kommentar hinterlassen

    Hi Kendall, Thank you for the question and the details. The email that you use for testing seems like the sign-in email sent from Zendesk. This usually is not the best way to test the DKIM setup. Y...

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    Vladimir Kochkovski hat einen Kommentar hinterlassen

    Hi Shawn, Yes, exactly. If your current host doesn't offer those DNS capabilities, you will need to move all of your DNS entries to the new service. Make sure to test the MX records for the email a...

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    Vladimir Kochkovski hat einen Kommentar hinterlassen

    Hi Shawn Yu, Thank you for your comment. If the '_' is not supported, you will either need to ask your host if they can implement it for you from their side, or just use an alternative DNS service....

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    Vladimir Kochkovski hat einen Kommentar hinterlassen

    Hi Charalampos, Does it work if you enter only zendesk1.domainkey.zendesk.com (without the _) ? If yes, then you will need to contact your domain DNS provider to remove restrictions in the "Ca...

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    Vladimir Kochkovski hat einen Kommentar hinterlassen

    Hi Oscar, Try adding only "zendesk1._domainkey" without the domain name afterwards. If that doesn't work, you might want to contact the domain registrar support and ask them if they can s...