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Sam Trachtenberg

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    Sam Trachtenberg hat einen Kommentar hinterlassen

    Hello, I have a German keyboard, and the ~ symbol is on my + key. What shortcut can I use to serve a chat request? Thanks!

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    Sam Trachtenberg hat einen Kommentar hinterlassen

    Hello, just to be certain, is this option not available for Basic Talk? If it routes to a group, will the phone ring for every enabled, online agent in that group? Thanks! Sam

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    Sam Trachtenberg hat einen Kommentar hinterlassen

    Hi Jacob, Thanks! Yes, I use that trick all the time for Zendesk Support. When I tried it now, while logged in as another agent, I navigated to Zendesk chat and was prompted to log in. I logged in ...

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    Sam Trachtenberg hat einen Kommentar hinterlassen

    Hi Rajat, I don't want the agents to worry about the settings at all. I don't even want them to log onto the dashboard ever, if possible. As is, they need to un-tick options (in 'Personal>>Profile'...

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    Sam Trachtenberg hat einen Post erstellt

    'Assume agent' /'Log in as' option

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    I spend too much time showing agents how to adjust their settings. It would be easier if I could assume them (log in as them) without knowing their password, so I could adjust the settings for them.