Shane Weber

Hello Team, 

I am looking to solve an issue of having multiple domains for my customers, yet only a single domain in our SFDC instance.  Every time it is updated it overwrites any additional domains we've added.

I was thinking of creating a new org field to host those extra domains names, and then a trigger that when an org is updated we hit the ZD webhook to update the org domain_names field to include the SFDC one and the domains in additional domains.

However I am trying to test my webhook against /api/v2/organizations{{organization_id}}, with the following and get a 422 unprocessable error,  this works with plain text.

{
   "organization": {
       "domain_names": "{{organization.custom_fields.xxxxxxxxx}}"
   }
}

I assume this is because there is something wrong with my placeholder, can we call directly from the organization if don't have a preceeding user or ticket? 

Hi Folks, probably something easy I'm missing, but I have a trigger that calls a webhook to post an internal comment to my ticket with the content of our Org Notes field.

Right now this would post even if that field is empty and I'd like to find a way to not post anything if the field is blank.

I'm thinking I need an if statement somewhere in here, because I can't see a way to do it with the trigger


{
"ticket": {
"comment": { "body": "{{ticket.organization.notes}} ", "public": false }
}
}

Thanks it does look to be active, but it's set for only agents to view, could that be the cause?

Tipene Hughes Thanks for the response, we are not seeing any errors in the code editor, I can force an error by trying misspelling something though. 

Hi Everyone, i'm looking to add priority to my "my requests" page.

I think i've got the basics down, but am probably missing something simple.



I've added a table head for priority and a for it as well, but I am not pulling back any results.


 {{priority}} 

I've also tried priority_name priority_description and priority_title.

Any thoughts?

For professional plans, you can only have 1 schedule and cannot apply that schedule to tickets.  Does that mean there is no business hours SLA, or all tickets automatically use the schedule that is built out?

Thanks Dwight Bussman, we are a professional plan and don't think we have audit logs in that plan after reviewing the link. 

How can I reach out to the Advocacy team.  

Hello, I am now working with a ZD instance that I did not setup, and am doing some reviews of user access.  I see our SFDC admin also has ZD admin access, and they say it was from the initial integration.  Is there any impact to removing their admin access to ZD, will it break the integration?  Is there a way to tell?