Albin Nilsson af Sillén

/incremental/tickets/cursor.json?start_time=${unix_time}

As it is recommended from the docs (https://developer.zendesk.com/documentation/ticketing/managing-tickets/using-the-incremental-export-api/#cursor-based-incremental-exports)

Afterwards I do some maping where I search for requesters, assignee and submitters in their new environmnet based on the email from the old environment, then map this to the new userId in their new environment.

Morover, also do some maping related to fields, brand, groups etz.

This all work fine when I then add the tickets array to the endpoint: 

var axios = require('axios');

var dotenv = require('dotenv');

dotenv.config();

console.log('-----------------STARTING-----------------');

getTickets();

async function getTickets() {

  let currentPage = 1;

  // to be added back when scalling the app with API rates solution

  // url: `${url}/tickets.json?page=${currentPage}`,

  try {

    while (true) {

      const config = {

        method: 'GET',

        url: `${process.env.albinURL}/tickets`,

        headers: {

          'Content-Type': 'application/json',

          Authorization: `${process.env.albinAuth}`,

        },

      };

      const response = await axios(config);

      const ticketsData = response.data.tickets.slice(1, 2); // test ticket with attachmnet

      // to be added back when scalling the app with API rates solution

      // if (ticketsData.length === 0) {

      //   // No more tickets on this page, break the loop

      //   break;

      // }

      console.log('Page nr:', currentPage);

      console.log('Number of tickets on this page:', ticketsData.length);

      console.log('Total tickets from page', response.data.count);

      await setTags(ticketsData);

      await getComments(ticketsData);

      // const data = JSON.stringify({ tickets: ticketsData });

      // const isSuccess = await createTicket(data);

      // if (isSuccess) {

      getToken(ticketsData);

      // }

      // // to be added back when scalling the app with API rates solution

      // console.log(isSuccess);

      // if (res) {

      //   currentPage++;

      // } else {

      //   break;

      // }

      break;

      console.log('-----------------ENDING-----------------');

    }

  } catch (error) {

    console.log('Error:', error);

  }

}

async function createTicket(data) {

  console.log('CREATING TICKETS');

  var config = {

    method: 'POST',

    url: `${process.env.albinURL}/imports/tickets/create_many`,

    headers: {

      'Content-Type': 'application/json',

      Authorization: `${process.env.albinAuth}`,

    },

    data: data,

  };

  try {

    const response = await axios(config);

    console.log(response);

    console.log(response.status);

    return response.status === 200;

  } catch (error) {

    console.log(error.response.data);

    console.log('ERROR');

    return false;

  }

}

function setTags(ticketData) {

  ticketData.forEach((ticket) => {

    const modifiedData = {

      ...ticket,

      tags: ticket.tags

        ? [...ticket.tags, `FINID:${ticket.id}`]

        : [`FINID:${ticket.id}`],

    };

    // Update the original ticket with the modifiedData

    Object.assign(ticket, modifiedData);

  });

}

async function getComments(ticketData) {

  for (let i = 0; i < ticketData.length; i++) {

    const ticket = ticketData[i];

    try {

      const response = await axios({

        method: 'GET',

        url: `${process.env.albinURL}/tickets/${ticket.id}/comments`,

        headers: {

          'Content-Type': 'application/json',

          Authorization: `${process.env.albinAuth}`,

        },

      });

      // Add comments to the ticket

      ticket.comments = response.data.comments;

    } catch (error) {

      console.error(`Error fetching comments for ticket ${ticket.id}:`, error);

    }

  }

}

function getToken(tickets) {

  tickets.forEach((ticket) => {

    console.log(`TicketID: ${ticket.id}`);

    ticket.comments.forEach((comments) => {

      if (comments.attachments.length > 0) {

        comments.attachments.forEach((comment) => {

          console.log(comment.file_name);

          console.log(comment.content_type);

          console.log(comment.url);

        });

      } else {

        console.log('No attachmnet to this comment');

      }

    });

  });

}