Jessie Schutz
Community Support Manager at Zendesk. I'm here to help you find the answers you need!
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Jessie Schutz hat einen Post erstellt
Welcome to the Zendesk Community - Please introduce yourself!
Welcome to the Zendesk Community! We're really happy to have you here! While you're getting settled in, why not take a moment to introduce yourself to the rest of the Community? We'd love to hear a...
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Jessie Schutz hat einen Post erstellt
View article versions and history
AbgeschlossenHey everyone! Thanks in part to the awesome feedback we've gotten from our customers, we've just rolled out functionality that lets you see the revision history of your Guide articles! You can find...
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Jessie Schutz hat einen Kommentar hinterlassen
Hi Rovi! I'm afraid I don't have a live web widget that I can show you, but here is an article that walks you through all of the steps to customize the web widget. Hopefully that helps!
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Jessie Schutz hat einen Kommentar hinterlassen
Hi Rovi! When you're using the native Chat widget, there isn't a way to add additional fields to the pre-chat window. However, if you were to use the Web Widget instead, you'd be able to include u...
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Jessie Schutz hat einen Kommentar hinterlassen
Welcome to the Community, Jim, thanks for coming back to let us know what you figured out!
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Jessie Schutz hat einen Kommentar hinterlassen
¡Hola! He creado un ticket en tu nombre. ¡Alguien de nuestro equipo de apoyo estará con usted pronto!
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Jessie Schutz hat einen Kommentar hinterlassen
Hi Shweta! Just a quick point of clarification: are you looking to change the account owner just for Zopim, or do you need to do it in Zendesk as well? The answer is going to vary depending on what...
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Jessie Schutz hat einen Kommentar hinterlassen
Hey Stephen! I followed up with our mobile devs, and I was able to find out that we've been working on customization of the chat widget for iOS, including the notification button, and we're expecti...
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Jessie Schutz hat einen Kommentar hinterlassen
Hi Jeremy! I did some hunting and it looks like this is actually a known issue right now. We're in the process of getting it fixed; I'll create a ticket for you and link it to the Problem ticket so...
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Jessie Schutz hat einen Kommentar hinterlassen
Hi Tony! I see you were able to get assistance with this issue in a support ticket! For anyone else who was experiencing the same issue, it looks like it has now been resolved. You can see the pos...