Steven Holt

It isnt possible natively through Zendesk, but has anyone managed to figure out how to create push notifications to managers when there are certain call volumes or wait times?

I tried to do this through no code solutions Zapier and make.com with no success. Then I tried to get Browse AI to scrape our Geckoboard, which may have worked, but I wasnt willing to subscribe unless I knew it would work for sure.

Has anyone had any success that I can replicate?