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Kathrin Lemberg

Beigetreten 24. Jan. 2024

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Letzte Aktivität 21. Jan. 2025

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KommentarTeam members and groups

Hey, past year the initiative was published to add a posiibility to other than admin roles to create team members. Any updates on that meanwhile? 

Kommentar anzeigen · Gepostet 21. Jan. 2025 · Kathrin Lemberg

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KommentarGeneral questions and issues about tickets
  • Tickets with a status of open, pending, and on-hold are reassigned to the group with a status of solved - this described logic does not make any sense to me - could you please revise and update? 

Kommentar anzeigen · Gepostet 15. Okt. 2024 · Kathrin Lemberg

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Community-Kommentar Feedback - Ticketing system (Support)

Another vote here - we need to be able to restrict ticket sharing to specific groups and roles. 

Kommentar anzeigen · Gepostet 19. März 2024 · Kathrin Lemberg

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KommentarTicket customization

I would also like to use a custom field as condition in a trigger - we currently use a text field and i want to create a condition depenting on used words or strings.

Kommentar anzeigen · Gepostet 13. Feb. 2024 · Kathrin Lemberg

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Community-Kommentar Feedback - Chat and Messaging (Chat)

Hey all, that would be very much needed for us as well - I would like to create a trigger based on  a custom field "seller" = text field triggers that assign the ticket to creating groups based on different seller names (one trigger for each seller would be set up) but i can only chose seller is/is not present 

Kommentar anzeigen · Gepostet 13. Feb. 2024 · Kathrin Lemberg

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KommentarCustomer management and profiles

Is it possible to get a list of all users I filtered by my search criteria, e.g. external ID:none and see also all assigned ticket incl. status of those users? 

Kommentar anzeigen · Gepostet 06. Feb. 2024 · Kathrin Lemberg

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Community-Kommentar Feedback - Ticketing system (Support)

Upvoting this as well as we would need a trigger based on the ccéd recipient. 

Kommentar anzeigen · Gepostet 24. Jan. 2024 · Kathrin Lemberg

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Community-Kommentar Feedback - Ticketing system (Support)

Upvoting this as well as we receive emails of internally forwarded postboxes and would need a trigger based on the ccéd recipient. 

Kommentar anzeigen · Gepostet 24. Jan. 2024 · Kathrin Lemberg

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