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Anastasiya Kastsiushkina

Beigetreten 17. Nov. 2023

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Letzte Aktivität 21. Feb. 2025

Zendesk Product Manager

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Anastasiya Kastsiushkina hat einen Kommentar hinterlassen

Community-Kommentar Feedback - Chat and Messaging (Chat)

Hey! 

Thank you so much for taking the time to provide us with your feedback here. 

This request is already in our backlog,  we will think about adding it as a priority later in our planning cycle. We are going to leave this post open for comment to allow others to provide their feedback and use cases, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community.

Thank you again for your feedback and for being a valuable customer with Zendesk.

Best,
Anastasiya

Kommentar anzeigen · Gepostet 21. Feb. 2025 · Anastasiya Kastsiushkina

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Community-Kommentar Feedback - Chat and Messaging (Chat)

Hey Matthew!

Thank you for sharing your feedback.
I believe this issue can be addressed using the Show/Hide API. You can hide the widget on page load and then wait for user authentication. Once the end user has successfully logged in, you can render the widget using the same API to show it. This way, only authenticated users will have access to messaging.

Let me know if you need further assistance or clarification!

Best,
Anastasiya

Kommentar anzeigen · Bearbeitet 20. Feb. 2025 · Anastasiya Kastsiushkina

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Community-Kommentar Feedback - Ticketing system (Support)
Hey everyone, thank you for taking the time to provide us with this feedback! 
 
This is a great feature request and I have added it to the backlog for future consideration. This means that we will think about adding it as a priority later in our planning cycle. We are going to leave this post open for comment to allow others to provide their feedback and use cases, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community. 
 
Thank you again for your feedback and for being a valuable customer with Zendesk.
 
Best,
Anastasiya

Kommentar anzeigen · Gepostet 31. Jan. 2025 · Anastasiya Kastsiushkina

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Anastasiya Kastsiushkina hat einen Beitrag erstellt

BeitragAnkündigungen
Ankündigung am Einführung am
16. Januar 2025 15. Januar 2025

Wir freuen uns, Ihnen mitteilen zu können, dass die Help Center-Integration seit dem 15. Januar 2025 für alle Kunden verfügbar ist, die das Zendesk-SDK für Unity verwenden.

Diese Ankündigung beantwortet wichtige Fragen zu dieser neuen Funktion:

Was ändert sich?

Bisher konnten Benutzer nur über einen Webbrowser auf das Help Center zugreifen. Mit der neuen Integration erhalten die Benutzer jetzt direkten Zugriff auf das Help Center innerhalb der auf Unity-basierten App und damit ein besseres Benutzererlebnis.

Warum nimmt Zendesk diese Änderung vor?

Diese Integration schließt eine erhebliche Lücke zwischen den SDKs für Classic und Messaging und ermöglicht eine reibungslosere Migration auf die neueste SDK-Generation. Viele Unternehmen verlassen sich auf das Help Center, das Endbenutzern die Möglichkeit zur Selbsthilfe gibt, sodass sie Probleme schnell und effizient selbstständig lösen können, ohne Unterstützung durch Agenten zu benötigen.

Was muss ich tun?

Um Ihr Help Center zu integrieren, befolgen Sie die Richtlinien unter Hinzufügen von Help Center zu Ihrer App.

Wenn Sie Feedback oder Fragen zu dieser Ankündigung haben, besuchen Sie unser Community-Forum, in dem wir Produkt-Feedback von Kunden sammeln und verwalten. Wenn Sie weitere Fragen haben, wenden Sie sich an den Zendesk-Kundensupport.

Bearbeitet 21. Jan. 2025 · Anastasiya Kastsiushkina

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Community-Kommentar Feedback - Chat and Messaging (Chat)

Hello everyone,

Thank you for your continued interest and engagement regarding our feature request. Text color customization, along with other customization features, is on our roadmap for later this year. Please keep in mind that our commitment and prioritization may change as we progress through product development.

Once we move into development and have a clearer timeline, we will revisit this thread to keep you updated. We truly appreciate your feedback and support as valuable Zendesk customers. If you have any questions or further suggestions, please feel free to share!

Best regards,

Anastasiya

Kommentar anzeigen · Bearbeitet 14. Jan. 2025 · Anastasiya Kastsiushkina

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Community-Kommentar Feedback - Chat and Messaging (Chat)

Hi everyone,

Thank you for your continued interest and engagement with this feature request. We are continuing to prioritize work on this feature however our timeline has moved out to later this year. We do not have an exact timeline to give our customers as of now. We remain committed to our investigation and ultimate development of this feature. Please note that commitment and prioritization is always subject to change with our product development.

When we have moved into development and have a stronger sense of when this might be built, we will make sure to engage this thread again. Thank you for being valuable Zendesk customers and sharing your feedback with us!

Best,

Anastasiya

Kommentar anzeigen · Bearbeitet 14. Jan. 2025 · Anastasiya Kastsiushkina

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Community-Kommentar Feedback - Chat and Messaging (Chat)

Hello everyone,

Thank you so much for taking the time to provide us with your feedback here. This feature request has been accepted and is on our roadmap in H1 2025.  Per our Community Guidelines, we do not provide specific timelines around releases for our product and any discussion of planning is always subject to change. To stay on top of product releases please visit our What’s New page in the Help Center. 

We are going to leave this post open for comment to allow others to provide their feedback and use cases. 

Thank you again for your feedback!

Best regards,

Anastasiya

Kommentar anzeigen · Gepostet 13. Dez. 2024 · Anastasiya Kastsiushkina

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Community-Kommentar Feedback - Chat and Messaging (Chat)

Hey Paulo,

Thank you for your feedback here. This is a great feature request and I have added it to the backlog for future consideration. This means that we will think about adding it as a priority later in our planning cycle. 

We are going to leave this post open for comment to allow others to provide their feedback and use cases, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community. 

Thank you again for your feedback and for being a valuable customer with Zendesk.

Kommentar anzeigen · Gepostet 05. Nov. 2024 · Anastasiya Kastsiushkina

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Community-Kommentar Feedback - Ticketing system (Support)

Hey everyone, 

Thank you so much for taking the time to provide us with your feedback here!
Unfortunately, there is still no direct way to delete the Web Widget for a brand from the Admin Settings, so we still recommend following the steps from the previous response.  

I have added the possibility to delete the Web Widget to the backlog for future consideration. This means that we will think about adding it as a priority later in our planning cycle. We are going to leave this post open for comment to allow others to provide their feedback and use cases, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community. 

Thank you again for your feedback and for being a valuable customer with Zendesk.

Best,
Anastasiya

Kommentar anzeigen · Bearbeitet 09. Okt. 2024 · Anastasiya Kastsiushkina

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Anastasiya Kastsiushkina hat einen Kommentar hinterlassen

Community-Kommentar Developer - Zendesk SDKs

Hey Bogdan Bobkov and Appsyoulove Support,

I've just created a support ticket on your behalf and forwarded it to the appropriate team. 

Thanks for reporting the problem!

Best,
Anastasiya

Kommentar anzeigen · Gepostet 02. Okt. 2024 · Anastasiya Kastsiushkina

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