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Maxime Wozny

Beigetreten 07. Nov. 2023

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Letzte Aktivität 17. Dez. 2024

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Community-Kommentar Feedback - Help Center (Guide)

Today we are forced to print pages to PDF using the preview mode.

Sadly you added a watermark (div id live-preview-container) that hides a part of the article that we are printing to PDF.

Releasing this feature would be super helpful for those who need to review the articles and cannot have access to Guide.

Kommentar anzeigen · Gepostet 17. Dez. 2024 · Maxime Wozny

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KommentarUsing legacy AI agent functionality

Once you are authenticated (with JWT) within the messaging widget, are you considered authenticated on the Zendesk Guide Help Center too ?

My use case : Our bot answers to authenticated clients, displaying them restricted articles (only visible to users that are authenticated in Zendesk Guide). If the user does not find anything useful, we ask details to create a ticket. Currently we manage to have the ticket, but not display the restricted article (it redirects to the authentication page of Guide).

Kommentar anzeigen · Gepostet 25. Juli 2024 · Maxime Wozny

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KommentarUsing legacy AI agent functionality

Is the conversation bot able to know on which page (URL) of the product you are and exploit that info to display articles ? (Like “contextual help” used to do for web widget classic)

Kommentar anzeigen · Gepostet 20. Juni 2024 · Maxime Wozny

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