Cori Medler

Hello. We use messaging (not live chat). Right now we have it available in our product and on the Help Center. Our Help Center is open to the public, therefore the messaging/chat option is too. We're looking at a way to make “talk to a human” in the messaging/chat only available to authenticated users (similar to Zendesk's chat experience). But, in the meantime we'd like to deactivate messaging/chat only on our Help Center. Before I change the setting, though, what is the CX for existing open messaging/chat tickets?

Hello. If we have Anybody can submit tickets, registration required enabled so that “Submit a request” via webform does not require a sign-in, does this impact who can create a post on the community? Or will the community posts STILL require sign-in?

Agree here, would like to have Light Agents be able to @ mention other employees in internal comments as our CS, Product, Engineering teams are often brought in to help resolve customer issues.