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Agis Kalogiannis

Beigetreten 21. Nov. 2023

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Letzte Aktivität 10. Mai 2024

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KommentarUsing content publishing flows

Can a light agent user that owns an article re-verify the article after they receive the reminder email? Or they need to be normal Agents to access the guide admin, since the verification process takes place on the admin side.

 

I'm asking from a license management perspective as having external SMEs (not agents) owning and reviewing articles is a common use case.

Kommentar anzeigen · Gepostet 10. Mai 2024 · Agis Kalogiannis

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KommentarWorking with articles in the knowledge base

Hi Zendesk team. 

Can a light-agent verify an article if they get the notification email or they need to have special access, like guide admin, or agent?

Kommentar anzeigen · Gepostet 02. Mai 2024 · Agis Kalogiannis

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Community-Kommentar Q&A - Reporting and analytics

Thanks Brandon. I'll stick with a more manual process as this is not a top priority ask.

Thank you for your support.

Agis

Kommentar anzeigen · Gepostet 25. Jan. 2024 · Agis Kalogiannis

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Community-Kommentar Q&A - Reporting and analytics

Thank you for the time you took to explain in more detail Brandon.

I was able to create this report. I'm still not getting the results I need because there is no subsection dimension to add as a row for my nested sections.

The Article section title only pick up the Section that the article belongs to. What we need, is the entire hierarchy like: 

Home > Account Management > API keys > Troubleshooting.

The current report is only giving me the Troubleshooting which is the article's parent section.

 

Thanks

Agis

Kommentar anzeigen · Gepostet 24. Jan. 2024 · Agis Kalogiannis

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Community-Kommentar Q&A - Reporting and analytics

Hi Brandon...

Please forgive my ignorance (new user here :-)) but I could not find what you're talking about. I looked at the link you attached but could not find a way to pull layer the subcategories on top of each other. 

Would it be possible to give a bit more details?

Thanks

Agis

Kommentar anzeigen · Gepostet 19. Jan. 2024 · Agis Kalogiannis

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Community-Kommentar Q&A - Reporting and analytics

Hi Brandon

Thank you for your reply.

I'm referring to Zendesk Guide.

Our Knowledge based articles are under a certain taxonomy that has 2-3 levels.

I'd like to download this structure in a table like the following:

Category | Section L1 | Section L2 | Section L3 | Article title

 

Thanks

Agis

Kommentar anzeigen · Gepostet 18. Jan. 2024 · Agis Kalogiannis

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Post Q&A - Reporting and analytics

Here is our structure:

We have one single Home category with 3 additional Section levels:

Home > Section > Section 2 > Section 3 > Article

 

I would like to create a report to show this article hierachy next to each article title.

Is this possible?

Gepostet 16. Jan. 2024 · Agis Kalogiannis

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KommentarTicket basics

Hi. I wanted to know if there are any other more advanced options for formatting. Like Drop down menus, accordions or divs that would allow multiple columns in a document.

Thanks

Kommentar anzeigen · Gepostet 21. Nov. 2023 · Agis Kalogiannis

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