Carter Wehrer

ZenDesk Team: 

I am trying to use the simplified threading, but our users are getting an email on original ticket creation that is blank. It appears to be the "Notify requester of comment update", but no comments have been added yet. 

They have already written in via email and initiated the conversation. We don't want to send them an auto reply noting that we've received it, we just want them to get the message when we personally reply. 

How do we adjust this trigger?