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Raida Lopez
Beigetreten 01. Mai 2024
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Letzte Aktivität 31. Jan. 2025
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Raida Lopez hat einen Kommentar hinterlassen
That's a really good idea, Nora! This way, we can see the original request, as sometimes customers' ambiguous replies make it harder to support them.
Kommentar anzeigen · Bearbeitet 31. Jan. 2025 · Raida Lopez
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Currently, the count for resolved and unresolved conversations is only available in Insights. Would it be possible to add these metrics directly to the dashboard for easier visibility? This would help streamline reporting and allow for quicker access to key data without needing to navigate to Insights.
Gepostet 31. Jan. 2025 · Raida Lopez
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Hi! Does this not work on the report builder? I have a dashboard and see no option to schedule anything.
Kommentar anzeigen · Gepostet 04. Okt. 2024 · Raida Lopez
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I do not have this dashboard available in my Pro plan. Can you help me?
Kommentar anzeigen · Gepostet 13. Sept. 2024 · Raida Lopez
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I'd like to include this report in a dashboard so that I can report on the weekly amount when I search for “previous week” in the dashboard filter. Is that possible?
Kommentar anzeigen · Gepostet 09. Sept. 2024 · Raida Lopez
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I need a syntax to exclude First Reply Time when the agent is the one that initiates the ticket. How can I do this? Thanks!
Kommentar anzeigen · Gepostet 29. Aug. 2024 · Raida Lopez
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Hi there! I have followed these steps, but the report continues to generate tickets that were answered, for example, 500 minutes later. This happens when the customer reaches out outside of our business hours and doesn't receive a first-time reply until the next day. Just to clarify, our business hours are from 7 am to 10 pm, 7 days a week. Can you please guide me through the process of creating a custom report? Thank you!
Kommentar anzeigen · Gepostet 27. Aug. 2024 · Raida Lopez
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Is it possible to just see how many tickets agents attached a KB article to? I’m not interested in having the end user “solve” the ticket. I just want to see whether or not/how often agents attach a KB article to a ticket. What recipe should I follow?
Thanks!
Kommentar anzeigen · Gepostet 17. Aug. 2024 · Raida Lopez
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Hello,
I'd like to create a report to filter emails submitted by the requester (not API) and their subject. Are you able to walk me through creating the report? TIA!
Kommentar anzeigen · Gepostet 12. Aug. 2024 · Raida Lopez
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Zendesk Talk is not HIPAA-compliant, which we need. Can you please recommend alternative SMS platforms (excluding Dialpad) that are HIPAA-compliant and integrate with Zendesk to allow for SMS to be answered via ticket or widget? TIA!
Kommentar anzeigen · Gepostet 30. Juli 2024 · Raida Lopez
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