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Rajat Garg

Zendesk Product Manager
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Neueste Aktivität von Rajat Garg
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    Rajat Garg hat einen Kommentar hinterlassen

    Hi Megan, You can create an out-of-office message using Chat triggers to send an automated message when agents are offline. You can see how to set up this here. Thanks, Rajat

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    Rajat Garg hat einen Kommentar hinterlassen

    Offizieller Kommentar

    Hi Paul, We recently released roles and permissions feature (on Premium and Enterprise plans) that allow admins to create roles and customize agent permissions. Using this you can allow agents to e...

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    Rajat Garg hat einen Kommentar hinterlassen

    Offizieller Kommentar

    Hi all, We recently released roles and permissions feature (on Premium and Enterprise plans) that allow admins to create roles and customize agent permissions. Using this you can prevent agents fro...

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    Rajat Garg hat einen Kommentar hinterlassen

    Offizieller Kommentar

    Hi Christina, We recently released roles and permissions feature (on Premium and Enterprise plans) that allow admins to create roles and customize agent permissions. Using this you can prevent agen...

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    Rajat Garg hat einen Kommentar hinterlassen

    Offizieller Kommentar

    Hi all, We recently released roles and permissions feature (on Premium and Enterprise plans) that allow admins to create roles and customize agent permissions. Using this you can give permission to...

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    Rajat Garg hat einen Kommentar hinterlassen

    Offizieller Kommentar

    Hi all, We recently released roles and permissions feature (on Premium and Enterprise plans) that allow admins to create custom roles. You can find more about the feature in our announcement post h...

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    Rajat Garg hat einen Kommentar hinterlassen

    Hi Cahyo, Thanks for posting on our community. Do you have authenticated users on your website? I am wondering if you have considered querying your customer database from your website before chat i...

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    Rajat Garg hat einen Kommentar hinterlassen

    Hi Lulwa, Thanks for posting into our community. We are looking to make routing improvements during 2017. Nothing concrete yet and I can't promise you anything right now but we will update you as s...

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    Rajat Garg hat einen Kommentar hinterlassen

    Hi Krystian, We have been thinking about adding ability to define roles and permissions, and I will update you via this thread when we work on this project.  In addition to above mentioned restrict...

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    Rajat Garg hat einen Kommentar hinterlassen

    Hi Christina, Thanks for sharing your feedback. Did you consider letting your agents not end the chat immediately? This way they wont be assigned a new chat until they end the chat and they can use...