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Alex Gonzalez
Beigetreten 16. Sept. 2024
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Letzte Aktivität 30. Sept. 2024
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Thank you! But I'm still running into an issue. The updates include ZD updates, for example, when it goes from Solved to Closed. Can I make it so it's just updates from the assignee and exclude system generated udpates?
Kommentar anzeigen · Gepostet 30. Sept. 2024 · Alex Gonzalez
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*I should clarify - the only updates/events I want to see are those made by the assignee.
Kommentar anzeigen · Gepostet 24. Sept. 2024 · Alex Gonzalez
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Hello All!
I'm trying to create reporting that shows certain data points with the ability to filter by date and assignee name. Items in said report are to include:
1. Ticket ID
2. Total number of touches/updates.
3. Timestamp of each of the touches/updates.
Can anyone suggest an article/recipe on how to accomplish this? I'm very new to Zendesk and would appreciate guidance. If possible, dumb it down for me as low as you can go! Thank you!
Gepostet 16. Sept. 2024 · Alex Gonzalez
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