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Baibhav Pandey

Beigetreten 08. Dez. 2023

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Letzte Aktivität 24. Jan. 2024

Zendesk Luminary

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Community-Kommentar Q&A - Tickets and email

Hey Kevin,

This issue is due to the limited permission/role of the user.

You can refer to the article below.

https://support.zendesk.com/hc/en-us/community/posts/4991547964314-Access-denied-when-trying-to-View-a-ticket

Kommentar anzeigen · Gepostet 03. Jan. 2024 · Baibhav Pandey

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Community-Kommentar Discussion - Success with Zendesk

Hey Deke Marquardt

We use automation for pending tickets of 3 days and 6 days with trigger emails sent to the customer saying that we are waiting to hear back from them and if they don't respond the ticket will be closed within 9 days.

After the ticket is closed, the customer gets a trigger email saying that the ticket is now closed but if you respond to it will re-open.

Additionally, we send a CSAT survey after the ticket has been closed which is working well for us as we have a minimum standard of 85% CSAT across the team and we are currently achieving it.

Hope this helps you. Thanks!

Kommentar anzeigen · Gepostet 08. Dez. 2023 · Baibhav Pandey

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KommentarSetting up Talk

Hey, Jabra Evolve2 is a great headset which we use at the office. It helps you when you are away from your desk as well because it will ring on the headset and you can pick up the call with a press of a button on the headset.

Hope this helps. Thanks!

Kommentar anzeigen · Gepostet 08. Dez. 2023 · Baibhav Pandey

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