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Abe Kwiatkowski

Beigetreten 07. Jan. 2025

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Letzte Aktivität 21. Jan. 2025

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KommentarSecurity and user access in Zendesk Support

Thank you Dwight Bussman !

Kommentar anzeigen · Gepostet 21. Jan. 2025 · Abe Kwiatkowski

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Abe Kwiatkowski hat einen Kommentar hinterlassen

KommentarSecurity and user access in Zendesk Support

Hi Zendesk Folks,

 

I noticed that custom fields for Organizations have their changes logged in the unfiltered Audit Log, but once I set filters to only show entries related to an Org the only Audit entries that display are those related to the baseline data items on an Org.

 

As an example: AAA DeleteCorp is created and gets populated with information in the Tags and Notes default fields, then text is entered into custom Organization Text Fields and Drop-Down fields.  The Audit Log will show all of this activity in the raw and unfiltered state, but if I apply an Item filter for (Organization AAA DeleteCorp) I only see the Audit entries relating to Tag updates, the free text in the Notes field, and the creation event for the Org.  The custom Text fields do not show up at all in filtered view and the only clue to the Drop-Down changes are the associated tags getting applied to the record.

 

Is this a known issue, or could this be linked to an account running on an older legacy instance of Zendesk?

Kommentar anzeigen · Gepostet 07. Jan. 2025 · Abe Kwiatkowski

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