Patrick Teen

We didn't have AI in our workflow, but instead decided to create eesel AI for helpdesks like Zendesk! 

I believe AI is a great support tool and will only continue to be refined. I particularly love being able to integrate all the countless apps companies have so that knowledge sources can be created and maintained centrally, being navigated by AI for support agents and customers.

If that interests anyone, feel free to check out our listing here.

Hey there!

Just wanted to share the setup guide found HERE, available for eesel AI app integration, to make it easier for people to access and get started faster. 

Eager to hear what people think!

Hi Kristine, if you're still looking for some ticket tagging I'd recommend checking out eesel AI. It's great with categorising incoming tickets, with a lot of other features as well. https://www.zendesk.com/au/marketplace/apps/support/1019076/ai-agent-assist-by-eesel/

Hey there, I'd suggest checking out eesel AI! Automate all t1 tickets, escalate when needed, and draft replies for higher tier tickets. Definitely covers what you're looking for. Here's the Zendesk app listing for you:  https://www.zendesk.com/au/marketplace/apps/support/1019076/ai-agent-assist-by-eesel/

If you're still looking, eesel AI has a lot of features that can help with this and other automated functions for categorising incoming tickets etc. Give it a look!  https://www.zendesk.com/au/marketplace/apps/support/1019076/ai-agent-assist-by-eesel/