Yanko Chakarov

Hi,

Is there a way to move the disclaimer to the bottom of the form (just above the Submit button)?

Thank you!

Currently when we use the bulk edit functionality custom statuses are visible and usable even for forms they should not be.

E.g.: we have a custom status called “On-hold - People Services” which should be available only on our “Knowledge Request” form.

But if I use the bulk edit functionality on ticket/tickets that use form different from the “Knowledge Request” one, I see and I can apply the “On-hold - People Services” status:

In our opinion this should not be allowed. Even if the custom statuses are visible when using the bulk edit functionality there should be some validation when the user saves the request to deny access to that status because it does not match the form.

Please, look into this feedback and consider applying the behavior change.

Thank you.