Johanna Müller

Ich schließe mich der Frage von Anastasia an: “Gibt es auch einen Workaround ein bestimmtes Ticketformular aus der Dropdownliste auszublenden, aber es weiterhin verwenden können?” 

Das wäre auch für uns ein relevanter Workaround. 

We have the problem with the reactions to IG stories coming to Zendesk as tickets, too. 

It is necessary to see whether a message is a reply to a story and to which one. 

As already mentioned from others: 

Best would be for reactions to not become tickets at all.
Only written messages would create tickets to Zendesk and the tickets would have a link or attachment of the stories.
 

We cannot use autmatic reply because, everyone who send a reaction would get an aut. reply → Doesn't make any sense.

It would be great if this could be implemented as soon as possible.