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Brenda Piersak

Beigetreten 12. Jan. 2024

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Letzte Aktivität 07. Okt. 2024

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KommentarWorkflow best practices and recipes

Alan Pugh did you find a solution for this?  I enabled omni today and having the same issue with inactive conversations 

Kommentar anzeigen · Gepostet 07. Okt. 2024 · Brenda Piersak

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Community-Kommentar Feedback - Chat and Messaging (Chat)

agree just switched today and this is another miss in the customer support process.  There have been too many of these.  All these “upgrades” do is cause me and my team more problems. 

Kommentar anzeigen · Gepostet 24. Sept. 2024 · Brenda Piersak

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Community-Kommentar Q&A - Tickets and email

I too was looking for an Is Not option.  Thanks for the post Ryan! 

Kommentar anzeigen · Gepostet 12. März 2024 · Brenda Piersak

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Community-Kommentar Feedback - Ticketing system (Support)

+1 we are waiting too.  Routing 2 live channels to 1 agent at the same time doesn't even make sense....unless you don't support live channels.  I don't understand how such a critical business rule was missed.  Looking forward to the deployment!

Kommentar anzeigen · Gepostet 17. Jan. 2024 · Brenda Piersak

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KommentarRouting

Is there a workaround to set up rules so an agent is not assigned a call and a message at the same time?  If our agents are on a call we do not want to assign a message/chat until after that call ends.  If they are on a message/chat we do not want a call assigned until that conversation ends but we would want additional messages/chats assigned.  

Kommentar anzeigen · Gepostet 12. Jan. 2024 · Brenda Piersak

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