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Geoff Ludwig

Beigetreten 01. Feb. 2024

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Letzte Aktivität 07. Jan. 2025

Folge ich

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Neueste Aktivität von Geoff Ludwig

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Community-Kommentar Q&A - Tickets and email

Thanks Destiny  !!

Kommentar anzeigen · Gepostet 07. Jan. 2025 · Geoff Ludwig

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Community-Kommentar Q&A - Tickets and email

Thank you Heather and Audrey - problem has been resolved! 

Kommentar anzeigen · Gepostet 23. Okt. 2024 · Geoff Ludwig

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Post Q&A - Tickets and email

Howdy all! 

 

I am trying to add the {{ticket.title}} in the Subject line of the automated Notify by email > Ticket Requester. 

 

But…. everytime I do this is what the End User sees when they receive the email. 

Any ideas how to get rid of the “Disclaimer… ” ? 

 

Thanks! 

 

Bearbeitet 21. Okt. 2024 · Geoff Ludwig

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Community-Kommentar Q&A - Tickets and email

No one ? :(

Kommentar anzeigen · Gepostet 20. Sept. 2024 · Geoff Ludwig

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Post Q&A - Tickets and email

Hello all! 

 

Our company has been using Zendesk for almost 9 months now and it's working great. The next step of my journey is to start adding the asset tag (serial number of laptop/PC) to each ticket. 

 

With our previous ticketing system everything was tied to Active Directory so when a ticket was created, it would pull in the Name, userID, email and Asset tag assigned to that employee. 

 

Is this possible within Zendesk? The previous ticketing system we used was BMC Footprints which was very outdated - but still had this ability. 

 

Thanks 

 

Gepostet 13. Sept. 2024 · Geoff Ludwig

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KommentarUsing themes and customizing your Help Center

Hello there - is there a way to get the default images for the Community Banner and Home hero page? 

The ones I uploaded need to be updated and there is no operon to revert. 

Thanks 

Kommentar anzeigen · Gepostet 15. Apr. 2024 · Geoff Ludwig

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KommentarGlobal security and user access

Has anyone had the issues with linking SSO to 365? Our goal is to hook into the 365 accounts that get sync'd with 365 through our AD sync - but we are not able to get it to work. Every time it takes back to the log in and never logs in. 

Kommentar anzeigen · Gepostet 10. Apr. 2024 · Geoff Ludwig

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Post Q&A - Help center and community

Hello! I am starting to work on the Help Center and wanted to see if anyone can help. 

 

I am wanting to create folders so my end users can navigate through each folder for KB articles. 

 

Example: OneDrive, Outlook, etc etc 

 

Thanks 

Gepostet 05. Apr. 2024 · Geoff Ludwig

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Post Q&A - Apps and integrations

Howdy!

I am being asked by my HR department to see if there is a way to integrate Paylocity into Zendesk? 

The thought would be for any new hires, terminations, etc. 

Has anyone done this yet?

Thanks 

Gepostet 22. Feb. 2024 · Geoff Ludwig

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KommentarViewing and using dashboards

That was my thought :(

Thanks! 

Kommentar anzeigen · Gepostet 13. Feb. 2024 · Geoff Ludwig

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