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Raphael.peguet

Beigetreten 22. Jan. 2024

·

Letzte Aktivität 09. Aug. 2024

Zendesk Consultant 🇫🇷/EN/ES Reach me on Linkedin: https://fr.linkedin.com/in/rapha%C3%ABl-peguet-mba-787b61128

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Neueste Aktivität von Raphael.peguet

Raphael.peguet hat einen Post erstellt

Post Discussion - Tips and best practices from the community

Hi Zendesk Community,

 

Zendesk offers an app called V2 REPL that seems to be capable of a lot, but there aren't any examples of its possibilities available. I intend to make this post to showcase what's possible with V2 REPL.

 

Any help is welcome.

 

Best regards,

Raphael

Gepostet 07. Aug. 2024 · Raphael.peguet

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KommentarTriggers and automations

Hello,

 

Is there a way to lookfor placeholders to find if the mail contains the requester email for example?

 

I would like the trigger to happen when there is {{ticket.requester.email}} for example

Kommentar anzeigen · Gepostet 07. Aug. 2024 · Raphael.peguet

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Post Q&A - Help center and community

Hi,

I am looking for a way to write text on the main page of the Copenhagen theme to the agents only.

 

 

Gepostet 25. März 2024 · Raphael.peguet

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KommentarSetting Guide roles and permissions

Hello ! 

It's look like that in Enteprise working with roles you just have the choice for agents between giving them Admin access to Guide or nothing as the only parameter available is the one below.

Kommentar anzeigen · Gepostet 21. März 2024 · Raphael.peguet

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KommentarUsing legacy AI agent functionality

Hi James,

It's not 100% transparent if this concerns articles in pre-defined answers or in every answers (bot recommandation), it should be available in both

Kommentar anzeigen · Bearbeitet 19. März 2024 · Raphael.peguet

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KommentarUsing AI agents for messaging

About Show title and preview for restricted articles 

This doesn't work for a non-logged-id user.

Or it takes avery long time to work after activated

Because after 30 minutes activating this, the bot still never find/show an article restricted to logged in users

Kommentar anzeigen · Bearbeitet 05. März 2024 · Raphael.peguet

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Community-Kommentar Feedback - Help Center (Guide)

+1

Kommentar anzeigen · Gepostet 22. Jan. 2024 · Raphael.peguet

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