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Michael Koerner

Beigetreten 21. März 2024

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Letzte Aktivität 12. Feb. 2025

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Michael Koerner hat einen Kommentar hinterlassen

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Thank you Will.

Kommentar anzeigen · Gepostet 12. Feb. 2025 · Michael Koerner

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Community-Kommentar Feedback - Chat and Messaging (Chat)

We need this feature for existing customers

Kommentar anzeigen · Gepostet 07. Feb. 2025 · Michael Koerner

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Community-Kommentar Feedback - Chat and Messaging (Chat)

I cannot believe this is still an issue.  This has been open since Dec. 2023 and I've seen may other requests for similar functionality.  Can we please get an update on this?!?!?! 

Kommentar anzeigen · Gepostet 07. Feb. 2025 · Michael Koerner

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Michael Koerner hat einen Kommentar hinterlassen

Community-Kommentar Feedback - Chat and Messaging (Chat)

It would be nice to get an update from Zendesk Product. 

Kommentar anzeigen · Gepostet 21. Okt. 2024 · Michael Koerner

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Michael Koerner hat einen Kommentar hinterlassen

Community-Kommentar Feedback - Chat and Messaging (Chat)

We need to have this as an option to turn on/off the chat history.  Is there any update on this?  

Kommentar anzeigen · Gepostet 20. Aug. 2024 · Michael Koerner

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Michael Koerner hat einen Post erstellt

Post Feedback - Chat and Messaging (Chat)

In our messaging app, it currently keeps a record of message history. Is there a way to disable this feature? Once a conversation is finished, the history is no longer necessary. I'm confused as to why there's no option to turn this off. I had to delete the user and all associated tickets just to remove the message history. 

Gepostet 16. Aug. 2024 · Michael Koerner

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Michael Koerner hat einen Kommentar hinterlassen

Community-Kommentar Feedback - Chat and Messaging (Chat)

I added a trigger that marked every solved ticket as closed and that seemed to fix it. 

Kommentar anzeigen · Gepostet 15. Aug. 2024 · Michael Koerner

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Community-Kommentar Feedback - Chat and Messaging (Chat)

We're you able to turn this off? I have the same issue.

Kommentar anzeigen · Gepostet 15. Aug. 2024 · Michael Koerner

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Michael Koerner hat einen Post erstellt

Post Feedback - Chat and Messaging (Chat)

When I request to chat with a human through the AI chatbot, the bot does not reengage after I mark the ticket as closed. After resolving the ticket and closing the bot window, attempting to start a new conversation with the bot leads to the reopening of the previous ticket rather than initiating a new session with the AI assistant.

I’m unsure how to properly restart the AI chatbot after a successful human interaction. Ideally, each time a customer chats with a human, a new case should be opened.

Bearbeitet 14. Aug. 2024 · Michael Koerner

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Michael Koerner hat einen Post erstellt

Post Feedback - Chat and Messaging (Chat)

We want to automatically route VIP customers to specific group when they want to “Chat with Human”.  Is this something can do? 

 

We were able to do this with the Phone but I'm not sure if we can do the same with Chat. 

Gepostet 07. Aug. 2024 · Michael Koerner

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