Debbie Bobby

1. Support
2. ...
3. Tickets
4. What is the difference between a Solved ticket and a Closed ticket?

The automatic solving of tickets within some timeline arbitrarily set by Zendesk is a problem for Zendesk customers and a practice they should discontinue for all the reasons above. But beyond tha...

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• Debbie Bobby
• Erstellt 21. August 2015 15:35
• 4 Stimmen

1. Community
2. Feedback on Guide
3. Reorder ticket form fields

Zendesk for Plus customers feel the same way - we're not on a free version and this is very basic functionality that radically affects our ability to create an efficient workflow. When, Zendesk??

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• Debbie Bobby
• Erstellt 3. Dezember 2014 19:38
• 0 Stimmen

1. Community
2. Feedback on Guide
3. Reorder ticket form fields

The reorder field was just pointed out by Zendesk, so my issue above regarding the ability to reorder non-system fields is resolved.  Thanks.

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• Debbie Bobby
• Erstellt 13. Juni 2014 21:19
• 0 Stimmen

1. Community
2. Feedback on Guide
3. Reorder ticket form fields

Interesting.  In the thread below, a Zendesk product manager indicates you *can* reorder ticket fields in the agent view - just not system fields.  I'm not finding that to be true. https://support...

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• Debbie Bobby
• Erstellt 13. Juni 2014 06:34
• 0 Stimmen