Vor Kurzem aufgerufene Suchen


Keine vor kurzem aufgerufene Suchen

Jennifer Rozenberg's Avatar

Jennifer Rozenberg

Beigetreten 14. März 2024

·

Letzte Aktivität 19. Nov. 2024

Folge ich

0

Follower

1

Gesamtaktivitäten

24

Stimmen

0

Abonnements

10

AKTIVITÄTSÜBERSICHT

Neueste Aktivität von Jennifer Rozenberg

Jennifer Rozenberg hat einen Kommentar hinterlassen

KommentarTriggers and automations

Can you use a comment text condition in an automation? I'm trying to  move tickets into a a specific view by adding a tag that is triggered by a certing comment text string.  I need to do it with tickets that already exist in the system. Any suggestions? Thanks! Jen

 

Kommentar anzeigen · Gepostet 19. Nov. 2024 · Jennifer Rozenberg

0

Follower

0

Stimmen

0

Kommentare


Jennifer Rozenberg hat einen Kommentar hinterlassen

KommentarTicket automation and collaboration

Hi,

Is there a workaround to be able to assign a requestor to a child ticket? That would be very helpful for our workflow as we need to send a second form to a requestor sometimes. We would rather not have two separate tickets or ticket numbers. Thanks!

Jen

Kommentar anzeigen · Gepostet 29. Okt. 2024 · Jennifer Rozenberg

0

Follower

0

Stimmen

0

Kommentare


Jennifer Rozenberg hat einen Kommentar hinterlassen

KommentarExplore recipes

How do you create an Explore report that brings in the top 5 field values in a specific custom field. I want to be able to send it out every week. Thanks!

Kommentar anzeigen · Gepostet 18. Okt. 2024 · Jennifer Rozenberg

0

Follower

0

Stimmen

0

Kommentare


Jennifer Rozenberg hat einen Kommentar hinterlassen

KommentarSMS and Text message help

I have tried sending a text with two different numbers and each time I try to respond as an agent, it fails. A message appears that says we can't deliver to this number.  What can I do to fix this? I need text set up this week and nothing is working. Thanks!

Kommentar anzeigen · Gepostet 19. Sept. 2024 · Jennifer Rozenberg

0

Follower

0

Stimmen

0

Kommentare


Jennifer Rozenberg hat einen Kommentar hinterlassen

KommentarTicket automation and collaboration

Can you add a logo to a macro (comment/description)?

Kommentar anzeigen · Gepostet 12. Sept. 2024 · Jennifer Rozenberg

0

Follower

0

Stimmen

0

Kommentare


Jennifer Rozenberg hat einen Kommentar hinterlassen

KommentarZendesk messaging

Is there a setting that will take the customer  back to the beginning of the conversation. A Reset button setting?

Also is there a way in messenger to have an option to go back to the beginning of the conversation in the flow?

 

Kommentar anzeigen · Gepostet 10. Juli 2024 · Jennifer Rozenberg

0

Follower

0

Stimmen

0

Kommentare


Jennifer Rozenberg hat einen Kommentar hinterlassen

KommentarAI agent basics

Is there a setting  or triggerto reset a bot conversation if end user hasn't responded in a few minutes or if they want to start the conversation over for any reason?

Kommentar anzeigen · Gepostet 09. Juli 2024 · Jennifer Rozenberg

0

Follower

0

Stimmen

0

Kommentare


Jennifer Rozenberg hat einen Kommentar hinterlassen

KommentarGetting started with Zendesk workforce management

How do I add them to the correct location?

 

Kommentar anzeigen · Gepostet 14. März 2024 · Jennifer Rozenberg

0

Follower

0

Stimmen

0

Kommentare


Jennifer Rozenberg hat einen Kommentar hinterlassen

KommentarGetting started with Zendesk workforce management

Yes, I have 405 agents with active next to each name 

Kommentar anzeigen · Gepostet 14. März 2024 · Jennifer Rozenberg

0

Follower

0

Stimmen

0

Kommentare


Jennifer Rozenberg hat einen Kommentar hinterlassen

KommentarGetting started with Zendesk workforce management

That what I'm trying to do. That's the whole point of this message :). I can't add agents to the locations. I don't know how.

Kommentar anzeigen · Gepostet 14. März 2024 · Jennifer Rozenberg

0

Follower

0

Stimmen

0

Kommentare