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דורין אברבך

Beigetreten 09. Mai 2024

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Letzte Aktivität 13. Feb. 2025

Folge ich

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KommentarUsing legacy AI agent functionality

Hey Rob Stack ,

Can you check the article please?

It seems some images are missing (E-commerce section for example)

Kommentar anzeigen · Bearbeitet 12. Feb. 2025 · דורין אברבך

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Kommentar[ARCHIVE] Documentation

Hi,

Our system's default language is set to Hebrew, and all of our articles are in Hebrew as well. However, the placeholders (like {{autoreply.article_list}}) still return text in English. This creates an odd situation where part of the email is in Hebrew and part of it is in English.

Is there a way to resolve this so that the placeholders return in Hebrew?

Kommentar anzeigen · Gepostet 22. Dez. 2024 · דורין אברבך

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דורין אברבך hat einen Post erstellt

Post Feedback - Ticketing system (Support)

Hi,

 

Currently, we are receiving customer comments on Instagram regarding stories and messages sent via direct. Unfortunately, we cannot see which content the customer is responding to, which can create a gap in understanding between representatives and customers.

 

We believe it is crucial to display the information about the specific story the customer has responded to, so that representatives can provide appropriate and accurate responses. This enhancement would greatly improve our service experience.

Gepostet 19. Sept. 2024 · דורין אברבך

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KommentarUsing Built by Zendesk apps

Hi, 

In the last few days we noticed that when we publish a new message sometimes it doesn't get to our agents. What could be the reason? I saw you didn't make any changes since May 2024 so I can't understand the reason for this behavior. 

Kommentar anzeigen · Gepostet 10. Juli 2024 · דורין אברבך

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KommentarUsing legacy AI agent functionality

Hey, https://support.zendesk.com/hc/en-us/articles/4572971586586/comments/4614301298458 is there any updates? 
about getting information from the user in order to use their input as parameters in API request

Kommentar anzeigen · Gepostet 12. Mai 2024 · דורין אברבך

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