Michael Wojtaszek
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Neueste Aktivität von Michael Wojtaszek-
Michael Wojtaszek hat einen Kommentar hinterlassen
@pstrauss I use triggers to assign the appropriate brand to chat tickets, using the automatically generated internal comment that identifies the URL the chat was initiated on. It looks something li...
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Michael Wojtaszek hat einen Kommentar hinterlassen
I know my organization would benefit from the ability to remote log in / out as well. It seems like a basic 'feature' that is missing IMHO. Mike
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Michael Wojtaszek hat einen Kommentar hinterlassen
Geckoboard uses some sort of API hook to pull the data every 10 minutes direct from your ZD instance, so it's not limited by any sort of 24 hour cycle. Sorry if that info is not 100% technically ac...
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Michael Wojtaszek hat einen Kommentar hinterlassen
We use Geckoboard to display near real-time Zendesk support and Zendesk chat data. https://www.geckoboard.com The Geckoboard data is refreshed every 10 minutes, so while not exactly 'real time' it ...
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Michael Wojtaszek hat einen Kommentar hinterlassen
End user brand identities - Not being able to identify which brand a user account originated from continues to be an issue. It doesn't allow multi-brand users to take advantage of the huge customer...
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Michael Wojtaszek hat einen Kommentar hinterlassen
Hello Erin, We recently began using the Guided Mode and so far so good....but, we have noticed some agents skipping tickets and not entering reasons. That makes monitoring skipped ticket difficult ...
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Michael Wojtaszek hat einen Kommentar hinterlassen
Agreed, this would be a very useful tool.
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Michael Wojtaszek hat einen Post erstellt
Is it possible to handle emails sent to a support email alias different than a traditional support email?
Let me be more specific: I currently have emails flowing into Zendesk for emails going to support@abc.com, and have tags added, forward to hub account etc. (i'm using a a spoke and hub system). I...